AUT Wallet: pay for services and top up your balance

The AUT Wallet is your personal account – you can top it up easily online (or on campus) and use it to buy certain goods and services. You can use your wallet via the AUT App to pay for shuttle bus rides or buy items in some campus food outlets. Find out how you can top up your AUT Wallet funds, pay for items, and view your balances.

Use the AUT Wallet to:

• Pay for AUT shuttle bus trips (use the AUT App to scan the QR code when you get on the bus)
• Pay for items at food outlets currently accepting AUT Wallet
  • City Campus
    #newsfeed, Refuel (WC), The Counter (WF), BEAM (WZ), Carty McCartface (WG), Piko (WH)
  • South Campus
    KaiFe & K101
• Top up your shuttle bus and food outlet balances
• Redeem vouchers awarded to you by AUT
• View your print and internet balances

You’ll be asked to agree to the AUT Wallet’s Terms and Conditions the first time you access it. The Terms and Conditions are below.

Topping up your shuttle bus and food outlet balances

You can top up your shuttle bus and food outlet balances via the AUT App, using your credit card in the AUT Wallet. You can also top these up (and your print and internet balances) by:

• Credit card online via the AUT Network Services page
• Credit card online via Student Hub Online
• EFTPOS from the self-service kiosks at Tech Central

These top-ups will show in your AUT Wallet immediately.

Moving your balance between services

At the moment you can't use the AUT Wallet to move your funds between different services like your print, internet, and shuttle bus balances. To do this:

• Visit the AUT Network Services page
• Go to a self-service kiosk at Tech Central

Using your AUT Wallet on a smartphone

Your AUT Wallet is part of the AUT App, so you need the app before you can use your wallet. If you don’t have the AUT App, find out more about the features it has to offer and how to download it.

Download the AUT App

Make sure you have the latest version of the app

If you already have the AUT App, make sure you have the latest version installed.

AUT Wallet: Terms and Conditions

Your AUT Wallet is your personal account at AUT, able to be used for purchasing services at AUT such as printing, internet access over the AUT network, and the shuttle bus between City and South campuses. From time to time, AUT will add other items to this list.

Top-ups

The top-up process uses a standard third-party payment facility. Your credit/EFTPOS card details are not shared with AUT at any time during the process. If your credit card/EFTPOS payment was successful, then your balance in the AUT Wallet is updated immediately.

If your top-up is declined by the payment facility and you believe it should have been accepted, you need to contact your bank – AUT cannot assist in these cases.

Fees and interest

The third-party payment facility may charge a bank fee for the top-up service. AUT does not have any involvement in this process and does not receive any part of these fees.

AUT does not charge any fees for any transactions made using the AUT Wallet.

No interest is payable on balances in the AUT Wallet. AUT expects that students will not maintain large balances.

Maximum top-ups/balances

The minimum amount that can be topped up in one transaction is $1, and the maximum is $100.

Usage

The funds in your AUT Wallet are only able to be used for purchasing goods/services at AUT – not at other outlets.

Refunds

You can request a refund by emailing walletrefund@aut.ac.nz for any money which you personally have topped up – you can’t be reimbursed for funds which AUT has provided (like a printing allowance as part of your enrolment).