There is an Auckland Transport Customer Service Centre at AUT's City Campus providing full services, including AT HOP cards.
The Customer Service Centre offers the following services to students:
To find out more about HOP cards visit the HOP website
Click on one of the links below and you'll be taken to the relevant section:
The Tertiary Concession provides discounted travel on an AT (Auckland Transport) HOP card for eligible full-time tertiary students to use public transport in the Auckland region. Auckland Transport (AT) are responsible for setting the concession and fares.
AUT works in partnership with AT to confirm students’ eligibility for the concession.
Fares for full-time tertiary students are available on the AT website.
You must be enrolled as a full-time student to be eligible for a Tertiary Concession discount:
One 15 point paper = 0.125 EFTS.
Your eligibility is automatically verified when using the AT Mobile app. Alternatively, AUT will be able to verify your eligibility and issue an AT Tertiary ID sticker accordingly where required.
If you believe you’re eligible and you haven’t been automatically approved, visit a Student Hub advisor where they’ll check your eligibility manually.
If you use the AT Mobile app, your concession will be loaded for the entire duration of your course (up to three years) as long as you remain eligible. If you have any questions about your eligibility, please contact a Student Hub Advisor.
If you have an AT Tertiary ID sticker, your concession will expire on the same date as your sticker expires.
If you’re enrolled full-time in Semester One only, your concession will expire on 31 August of the same year. If you’re enrolled full-time for the full year or in Semester Two only, your concession will expire on 31 March of the following year.
Yes, once your concession is loaded and remains valid, your Tertiary Concession provides discounted travel every day until it expires.
Visit the AT website for more information.
You’ll need to visit a Student Hub Advisor who will check your eligibility.
Eligibility is determined based on the course you’re enrolled into. If you change your course at any time, AUT will reassess your eligibility accordingly. If you change your papers, AT will be notified and this may affect your concession.
Where students become ineligible due to paper changes, concessions are removed within two weeks of AT becoming aware of the change (unless your status is updated to meet the definition of an eligible student). Your papers must be at invoiced or paid status for the paper status to be returned to AT electronically.
Yes. If you’ve provided AT with your email address, you should receive an email from AT to inform you that AUT has notified them of a change in your enrolment, which now renders you ineligible. Please visit a Student Hub Advisor if you think an error has occurred.
Unfortunately, the discount is normally only available to eligible full-time students.
However, if you’re studying on a **limited full time basis, you can still apply for the concession by completing a paper application and submitting it to AT. If you need to obtain a copy of this application, contact AT on 09 366 6400 and ask for an AT Tertiary ID concession application. Upon receipt of the completed application, AT will then review your circumstance to determine if you’re eligible to receive the discount.
Please note, AT review and approve each application on a case-by-case basis and there are no guarantees that you’ll receive the discount based on your limited full-time status.
** Limited full-time status is a provision for students who are unable to undertake the workload of a full-time course due to the following reasons:
For information on how to apply for a Tertiary Concession, visit . If you need any assistance, you are welcome to contact a Student Hub Advisor.
A Linked AT HOP account is when you don’t have your own AT HOP account; instead your AT HOP card is linked to another person’s account (e.g. parent, partner, etc.)
You’ll need to get an AT Tertiary ID sticker from a Student Hub Advisor before applying in person at an AT Customer Service Centre. The concession will be valid to the expiry date of your Student ID card or AT Tertiary ID sticker (whichever is earliest).
Alternatively, you can purchase another AT HOP card, create your own online account and register the card under the primary account, to complete the online application process.
When you login to your MyAT account , select ‘My AT HOP Cards’ to display all cards and linked accounts.
Alternatively, you can speak with an AT HOP Customer Service Representative, who will ask some verification questions to confirm your identity before clarifying your card information.
If your card isn’t yet registered, you’ll need to register it in order to apply for a concession.
AT Mobile is compatible with iOS 8.4+ or Android 5.0+. If your phone is not compatible, you’ll still be able to enjoy your Tertiary Concession if you’re eligible. You’ll need to get an AT Tertiary ID sticker from the Student Hub, and then visit one of the AT Customer Service Centres for your concession to be loaded on your AT HOP card.
Open the main menu in the AT Mobile app, then select ‘Tertiary Concessions’ and login using your MyAT username and password. You’ll be asked to upload a photo of yourself – similar to a passport photo as identification.
You can start travelling with your concession once your Tertiary Concession status page within AT Mobile displays ‘Eligible’.
Your concessions eligibility status will be shown as ‘Pending’ in the app until you visit the AT Customer Service Centre to have your concession loaded. Once done and your eligibility is confirmed, you’ll need to refresh your concession status page in the app. You’re good to go.
You may occasionally be asked to prove your concession eligibility by an AT revenue officer. If asked, follow these steps:
Yes, you can update your photo in the app from the ‘Tertiary Concessions’ status page.
Simply login online via your MyAT account to update your contact details at any time.
The AT Customer Service Centre is located at:
(At the Hikuwai Plaza entrance to WA building)
Monday - Friday, 8.30am - 5pm
*This shop runs a no cash service – EFTPOS and credit card only (no American Express cards)