Digital tools, online platforms and IT support for students

alert level faqs

Get an overview of the digital platforms you'll use at AUT, where to use computers on campus, and how and where to get IT help if you need it.

Your IT account

Before you can start using any AUT online services, you need to register your IT account. You’ll need your network login username and password (you can find these on your student ID card or your Orientation ticket).

For new students, your default password is your date of birth in DDMMM format where MMM is the first three letters of your month of birth: eg 03aug

When you log in, you will be prompted to register by accepting ICT’s terms and conditions – and then you can change or add details in your account, like resetting your password and adding a phone number or alternate email address for password recovery.

Log in to the network at

Topping up your printing and internet account

You get 40GB of internet data per month, and free wi-fi on campus. To start getting your internet data you need to register your IT account.

You can top up your printing and internet account at self-service kiosks on campus, or online at

Digital platforms: Arion, Blackboard and student website

There are several online platforms you’ll use regularly while you’re a student here.

You can access them using your network login and password.

  • Arion: for your grades, paying fees, to enrol
  • Blackboard: for course material, class information and study guides
  • Student website (Student Hub Online): for student services and info – like your timetable, events and notices, and for access to other online systems
  • Student App: a dedicated student app bringing together key digital functions from across AUT

Computer and laptop bookings at Tech Central

You can use AUT computers in Tech Central – some must be booked online ahead of time, but there are some you can use on a ‘first come, first served’ basis. You’ll find Tech Central in the Library on each campus, as well as at other general access areas.

Book a computer online at

Remote access to AUT computers

You can access AUT computers from off-campus, and use specialist software that you may need for your studies. Check our page about remote access for details about how to log in remotely.

Accessing AUT computers remotely

Free Microsoft Office 365

All students can get Microsoft Office 365 ProPlus for free.

It includes Word, Excel, PowerPoint, Outlook, OneNote and OneDrive for Business and because it’s cloud-based, you can use it from anywhere – you don’t have to be on an AUT computer.

How to get Microsoft Office 365 (Service Now knowledge base)

Contact the ICT Service Desk

The ICT Service Desk can help with computers, network, internet, printers and other ICT services.

Phone: 0800 AUT ICT (0800 288 428)

Get IT help if you're studying offshore

If you are having IT issues or trouble registering your AUT IT account while you’re studying outside NZ, you can use the online form to let us know.

Online IT help form

Online IT help: use the IT knowledge base

Use our Service Now knowledge base articles to get answers for your IT questions.

Service Now knowledge base

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