Requesting a fees refund or credit for extraordinary circumstances

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AUT wants to ensure you have access to all the support you need during study.

Before considering a withdrawal, we strongly advise you to contact the Student Hub, so they can discuss these support measures. They can also provide assistance on how to complete the ‘Fees Credit/Refund Application for Extraordinary Circumstances’ form.

Domestic students​​

The following section is from the ‘Prot​ocol for Paym​ent and Refund of Fees’:

5.5.5 Extraordinary withdrawal from paper(s)/programme of study

  • (i) Under some circumstances the provisions of 5.5.4 may be overridden.
  • (ii) Such circumstances may include, but are not limited to: serious illness, death, family crisis.
  • (iii) Application for extraordinary withdrawal shall be made to the faculty and will require the specific approval of the Extraordinary Refunds Committee.
  • (iv) The amount of any credit/refund will be assessed and approved by the Extraordinary Refunds Committee.​

International students

The following section is from the ‘Prot​ocol for Paym​ent and Refund of Fees’:

5.6.10 Extraordinary circumstances

  • (i) Pro-rata refunds for International students may be granted by the Extraordinary Refunds Committee (under certain circumstances).
  • (ii) Such circumstances may include, but are not limited to: serious illness, death, family crisis.
  • (iii) Application for extraordinary withdrawal shall be made to the faculty and will require the specific approval of the Extraordinary Refunds Committee.
  • (iv) A Fee Credit/Refund Application for Extraordinary Circumstances Form must be completed, and supporting information must be provided.
  • (v) Any such refunds shall be at the sole discretion of the University.
  • (vi) The amount of any refund will be assessed by the Admission and Fees Manager or nominee and approved by the Extraordinary Refunds Committee.

​​​​Faculty contact details

Design and Cre​ative Technologies​

School Contact person
School of Art and Design jenni.tupu@aut.ac.nz
School of Communication Studies julie.seymour@aut.ac.nz
Engineering shirley.liew@aut.ac.nz
Computer and Mathematical Sciences shirley.liew@aut.ac.nz
Creative Technologies champa.de@aut.ac.nz

Business, Economics and Law

School Contact person
Business Undergraduate business@aut.ac.nz
Law Undergraduate law@aut.ac.nz
Masters Professional nikki.thomson@aut.ac.nz
Research Postgraduate min.milosavljevic@aut.ac.nz

Health and Environmental Sciences

​Culture and Society​ and Te Ara Poutama

School Contact person
School of Hospitality and Tourism handtqueries@aut.ac.nz
School of Language and Culture languages@aut.ac.nz
School of Education education@aut.ac.nz
School of Social Sciences and Public Policy social.sciences@aut.ac.nz
Te Ara Poutama tap@aut.ac.nz

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