Requesting a fees refund or credit for extraordinary circumstances
AUT wants to ensure you have access to all the support you need during study.
Before considering a withdrawal, we strongly advise you to contact the Student Hub, so they can discuss these support measures. They can also provide assistance on how to complete the ‘Fees Credit/Refund Application for Extraordinary Circumstances’ form.
Domestic students
The following section is from the ‘Protocol for Payment and Refund of Fees’:
5.5.5 Extraordinary withdrawal from paper(s)/programme of study
- (i) Under some circumstances the provisions of 5.5.4 may be overridden.
- (ii) Such circumstances may include, but are not limited to: serious illness, death, family crisis.
- (iii) Application for extraordinary withdrawal shall be made to the faculty and will require the specific approval of the Extraordinary Refunds Committee.
- (iv) The amount of any credit/refund will be assessed and approved by the Extraordinary Refunds Committee.
International students
The following section is from the ‘Protocol for Payment and Refund of Fees’:
5.6.10 Extraordinary circumstances
- (i) Pro-rata refunds for International students may be granted by the Extraordinary Refunds Committee (under certain circumstances).
- (ii) Such circumstances may include, but are not limited to: serious illness, death, family crisis.
- (iii) Application for extraordinary withdrawal shall be made to the faculty and will require the specific approval of the Extraordinary Refunds Committee.
- (iv) A Fee Credit/Refund Application for Extraordinary Circumstances Form must be completed, and supporting information must be provided.
- (v) Any such refunds shall be at the sole discretion of the University.
- (vi) The amount of any refund will be assessed by the Admission and Fees Manager or nominee and approved by the Extraordinary Refunds Committee.
Faculty contact details
Design and Creative Technologies
| School | Contact person |
|---|---|
| School of Art and Design | jenni.tupu@aut.ac.nz |
| School of Communication Studies | julie.seymour@aut.ac.nz |
| Engineering | shirley.liew@aut.ac.nz |
| Computer and Mathematical Sciences | shirley.liew@aut.ac.nz |
| Creative Technologies | champa.de@aut.ac.nz |
Business, Economics and Law
| School | Contact person |
|---|---|
| Business Undergraduate | business@aut.ac.nz |
| Law Undergraduate | law@aut.ac.nz |
| Masters Professional | nikki.thomson@aut.ac.nz |
| Research Postgraduate | min.milosavljevic@aut.ac.nz |
Health and Environmental Sciences
- All schools: Faculty of Health and Sciences Queries
Culture and Society and Te Ara Poutama
| School | Contact person |
|---|---|
| School of Hospitality and Tourism | handtqueries@aut.ac.nz |
| School of Language and Culture | languages@aut.ac.nz |
| School of Education | education@aut.ac.nz |
| School of Social Sciences and Public Policy | social.sciences@aut.ac.nz |
| Te Ara Poutama | tap@aut.ac.nz |
Contact us
Need help or have a question?
Contact the Student Hub