Frequently asked questions for current AUT students

Find out how COVID-19 is affecting the 2020 academic year and what we're doing to continue to deliver the highest quality education and student experiences. This FAQ page answers some frequently asked questions about teaching and learning for 2020.

Semester dates for 2020

Semester 1

  • 19 June | Final day of teaching
  • 22 to 26 June | Final assessments (for those not completed in teaching time)
  • 26 June | Semester ends
  • Review and reconsideration (handback) is programme specific

Semester 2

  • 16 July | Semester 2 orientation
  • 20 July | Semester 2 commences*
  • 7 to 18 September | Mid-semester break
  • 21 September | Semester 2 resumes
  • 23 October | Last day of teaching
  • 27 to 30 October | Final assessments (for those not completed in teaching time).
  • 6 November | Semester 2 ends
  • Review and reconsideration (handback) is programme specific

*Some programmes have a different start or intake date. If you're not sure if this applies to your programme, please check your enrolment details.

No. You don't need to contact StudyLink, as any changes to teaching start dates will have no impact on your StudyLink contract. AUT will ensure StudyLink is aware of the change of dates.

If you have any questions you can contact the Student Hub at

Student Hub services, hours and locations

There will be no campus-based invigilated three-hour examinations during 2020 for any papers.

Details on the types of assessment and assessment timeframes are provided in Blackboard/Study Guide/Handbook.

Continuing your studies

For questions specific to postgraduate research students, visit the information page for graduate research students.

COVID-19 information for graduate research students

If you have any questions you can contact the Student Hub at

You can also find out what support is available to help you through this challenging time:

Support available for students

Extensions of recently lapsed scholarships will be considered on a case-by-case basis by the University Scholarships Committee or Faculty Scholarships Committee as appropriate. Students with a recently lapsed scholarship may apply for an extension and will be requested to provide details of the type of disruption to their study due to Covid-19, what steps were taken to mitigate the disruption and, where applicable, obtain a statement of support from their supervisor.

If you have any questions you can contact the Student Hub at

AUT is offering some online programmes for students who are unable to enter New Zealand due to border restrictions.

Semester 2 online programmes for offshore international students

International students studying offshore

As an international student who is offshore, yes you can enrol and study part-time. Not all programmes are available to study part-time. You will need to check that your programme allows this. To do this, visit this page.

You’ll need to check that your programme can be delivered part-time. For assistance with this, contact the Student Hub who will connect you to the right people to see if this is an option for your programme.

Student Hub services, hours and locations

You can apply for a refund or request that your fees be held in credit for future enrolment(s). The fee refund policy will apply so it is useful to check the dates regarding your fee refund.

Please contact the Student Hub to discuss your support options.

The University provides refunds or fee credits for students who need to withdraw due to extraordinary circumstances.

Request a refund or credit for extraordinary circumstances

If you apply to enrol in a new programme, you will need to accept your offer and pay your fees before semester starts to guarantee your place in the programme. If you can’t pay your fees in full before semester starts, contact the Student Hub.

If you’re currently enrolled and continuing in the same programme, payment of fees is due as per your invoice.

The final withdraw date for Semester 2, 2020 is 31 July 2020. If you wish to withdraw from your programme of study you can contact the Student Hub at

You may be entitled to a refund if you change your programme of study, withdraw from your programme or transfer to another institution. If you haven't paid your fees yet and need to change your application to study at AUT, you still need to withdraw from your programme as you will remain liable for your fees.

Fee refund policy

You can find your timetable in your My Dashboard on Student Hub Online and in the AUT app.

Download the AUT app

Please refer to the Immigration New Zealand website for information about work and study visas in New Zealand or consult a licensed immigration advisor.

Alert level 1 and what it means for your studies

Yes, students are welcome to come on to campus during alert level 1.

Hand sanitiser stations will be provided in common areas and will be replenished routinely.

Cleaning will be carried out regularly, through a combination of self-managed disinfection of high-contact surfaces and scheduled cleaning crews.

Yes, teaching and learning will resume on campus in Semester 2.

Please follow these golden rules when on campus:

  • Stay home if you’re sick;
  • Regularly wash, dry and sanitise your hands;
  • Maintain good cough and sneeze etiquette; and
  • Make sure you tag into the campus using the government’s NZ COVID Tracer app or keep a personal log of where you’ve been in case you need to contact trace.

Hand sanitiser stations will remain available on campus. Our usual cleaning regime will make sure communal surfaces and items are cleaned between users.

Contact tracing remains important in alert level 1. Please download and use the government COVID-19 tracking app and use this app when entering campus. Please note that this app only requires users to check-in, not check-out.

Support available for students

Yes, AUT’s student services are operating both on-campus and online. In this section of our frequently asked questions you will find what services are available to you and how you can access them.

The Student Hub is available to answer any questions you may have.

Requesting support

Keep up-to-date with the official AUT App

We will keep you updated via email, AUT’s website and the official AUT App. Download the app here for Apple or android.

Student Medical Centre

You can arrange for a nurse or GP to call you back, to discuss your medical needs. There are phone and video consultations in place.

We’re offering flu vaccinations and prioritising students who have compromised immunity. Health students who go on placement will receive a free vaccine. All other students will be required to pay:

  • Domestic students $15
  • International students $30

Phone +64 9 921 9992 (City Campus) or +64 9 921 9998 (North Campus).

You can also contact Healthline on 0800 611 116 or your local non-AUT GP.

Counselling and mental health services

You can make an appointment with an AUT counsellor to talk about your support needs. Phone +64 9 921 9292 or email

Students have access to free alternative counselling services, which are private and accessible online or over the phone. Visit or phone 0800 782 999.

You can also call or text 1737 for free any time of the day or night, to speak to a trained counsellor.

Information on wellbeing and self-care

We’ll keep you up to date with information and guidance on self-care, wellbeing, and how you can stay connected, via our social media channels and the AUT app. You can download the app here for Apple or android.

If you’re experiencing financial difficulty during this time, we may be able to provide you with timely financial assistance including:

  • Rent arrears payments to landlords
  • Utilities and other living expenses
  • Financial support for food and other grocery items

For support, please contact the Student Hub

To support your application, you’ll need to provide evidence of your current financial situation, and your application will then need to meet the eligibility criteria to be approved.

StudyLink may also be able to help with urgent or unexpected costs, including having to pay for something urgently, an unexpected bill or a personal emergency.

StudyLink website

The Employability and Careers team is running a full online service, including workshops, career counselling, employer events, and leadership speakers. Check out My CareerLab – a suite of career resources that will help make you more employable with a CV builder, interview practice, self-assessment tools, and much more. Visit Elab Online to check out what’s available and to register.

Elab Online

There is a range of online resources and support services available to help you succeed academically including peer mentors.

You can access our two resources:

No. You don't need to contact StudyLink, as any changes to teaching start dates will have no impact on your StudyLink contract. AUT will ensure StudyLink is aware of the change of dates.

AUT has surveyed students and is in the process of providing both devices and broadband access to those who need it. If you didn’t complete the survey but need help with equipment or data to study, please contact the Student Hub.

Student accommodation

Yes. AUT residential villages are open and health and safety measures are in place. Students who had chosen to leave their student village over lockdown are now able to return.

We’ve established a financial assistance fund to temporarily aid those who are experiencing financial difficulties in paying their university accommodation fees due to COVID-19.

You can apply through the COVID-19 Support Form.

If you’ve used all other avenues of support (StudyLink, WINZ, Unemployment Benefits etc), you can apply for financial assistance fund for some temporary relief.

You can apply by filling out the COVID-19 Support Form or contacting the Student Hub.

Accommodation withdrawal/still enrolled

Scholarship credit may be held by Accommodation Services pending a decision by the student to return to the apartments in Semester 2.

If a student isn’t returning/doesn’t return, then the remainder of the scholarship funding will be returned to the Scholarships Office, who will arrange alternative installment payment(s) to the student during 2020. Funding will not be carried forward to 2021.

Students withdrawing from study

If you're withdrawing from study and want to apply for a scholarship credit, you can email your request to Please include why you've decided not to complete your year within the revised semester programme.

Where a student has received a scholarship from an external party, other than an AUT scholarship (eg a Keir Trust Regional Study Award) and they choose not to return to accommodation, then the Scholarships Office will request instructions from the scholarship funder.

Student FAQs

Contact us

If you have more questions about our approach to teaching and learning, get in touch with our Student Hub team.

Official COVID-19 advice

Not sure what’s allowed during the different COVID-19 alert levels? Learn where to find government advice on the COVID-19 situation.

Read more

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