FAQs for current AUT students

Find out how COVID-19 is affecting the academic year and what we're doing to continue to deliver the highest quality education and student experiences. This FAQ page answers some frequently asked questions about teaching and learning for 2021.

Access to AUT’s online systems and Blackboard

If you are a new student, your default network password is your date of birth in ddmmm format (Your username is your network login, which consists of 3 letters and 4 numbers) - Example: if your birth date is 3 August 1995 the password will be 03aug (all lowercase). Your network login can be found on the bottom-right of your AUT student ID card. You would have also received an email from AUT containing your network login details.

If you are a returning student, use your current password.

Registration is required for all new students. Simply visit https://ns.aut.ac.nz, and login with your network login and password. Once on the registration page, you will need to change your password.

If you need assistance with your network login, please contact the ICT Service Desk on 0800 288 428.

If you need to reset your AUT password:

  • Open a web browser (Internet Explorer, Safari, Chrome, Firefox, etc)
  • Navigate to http://ns.aut.ac.nz
  • Click on "Forgotten Password"
  • It will prompt you with "Please enter your AUT Username and click submit".
  • Note: You will need to have your recovery option set up in Network Services.

If you need assistance with resetting your password, please contact the ICT Service Desk on 0800 288 428.

Blackboard is AUT's web-based learning environment where students can access course material, key readings, paper handbooks, announcements from lecturers, and other resources to help manage their learning throughout their study. Each of the courses a student is enrolled in will be available online through Blackboard.

How do I access and use Blackboard?

Before you log in to Blackboard, you need to make sure that your IT account is registered. If your account is not registered, please visit ns.aut.ac.nz

Your network login and password for Blackboard will be the same as for logging into Student Hub Online and AUT computers. Your network login is your network ID on your student ID card and AUT app profile. Your password will be the password you created to register your IT account.

You can find more information below on how to access and use Blackboard:

If one or more of your courses is not available in Blackboard, this may be because you’ve changed your paper or we’re still processing your enrolment. We’re experiencing delays in our processing times, and we apologise for any concerns this is causing you. Your lecturers will make your class content available in Blackboard. If you have any questions relating to the class content, please contact your faculty/school who will first make sure you are enrolled in the paper. The faculty/school will then contact the lecturer to add you to the paper.

We have a range of digital tools to support your learning online. Read our online guides for using our digital tools.

You can also find more information about our IT Services including network account login and password, account registration, and remotely accessing AUT computers from Student Hub Online.

Remember : If you are a new student, your default network password is your date of birth in ddmmm format (Your username is your network login, which consists of 3 letters and 4 numbers) - eg if your birth date is 3 August 1995 the password will be 03aug (all lowercase). Your network login can be found on the bottom-right of your AUT student ID card. You would have also received an email from AUT containing your network login details.

If you are a returning student, use your current password.

Simply visit https://ns.aut.ac.nz, and login with your network login and password. Once on the registration page, you will need to change your password.

AUT’s digital learning tools

If you don’t have the equipment you need to continue with your studies online, please reach out.

AUT can support you with a device and broadband to help you with your studies. You can request this by completing this form.

The timeframe of first enquiry to delivery is 4 to 5 working days, and this will differ for students who reside in areas with no coverage.

Fees, student allowance and enrolments

If your enrolment has been approved, but you’re still in the process of having your fees finalised for Fees Free or StudyLink, you will have full access to all services of the University, including the University’s online learning platform (Blackboard), the library and student support services.

If you’re unable to get hold of StudyLink, this may be because they’re experiencing high enquiry volumes. Don’t worry, please keep trying as they’re the best contact to resolve any matters related to your fees and student allowance.

If you are wanting to change one or more of your courses, you can do this by contacting your programme administrator or student administrator from your school. We are experiencing delays in our processing times. We will aim to respond to you within 48 hours, we apologise for any concerns this is causing you.

Your school will be posting a message in Blackboard advising you how to get in contact.

If you’re experiencing a clash in your timetable, please contact your programme administrator or student administrator from your school. They will be able to let you know if it is possible to change your class time. We’re currently experiencing delays in our processing times and we will be in contact within 48 hours to discuss with you.

Your school will be posting a message in Blackboard advising you how to get in contact.

Alert level 1 and what it means for your studies

Teaching and assessments

In 2021, the delivery mode of teaching (online, on campus or a combination) will be determined according to the needs of the programme and will be decided within each faculty.

Each school will communicate directly with staff and students about the arrangements for its programmes. This is to ensure we’re able to cope better with the possible situation of moving in and out of alert levels throughout 2021. In making decisions about delivery mode, the quality of student learning and experience remains a top priority.

At alert level 1, the Tertiary Education Commission (TEC) have advised that all teaching and learning activities (classes, lectures, labs, workshops, tutorials, noho including overnight noho marae, close-contact courses, workplace-based learning, pastoral care and meetings) may run as normal, with no COVID-19-related restrictions other than what would normally be required under the Health and Safety Act and relevant Worksafe regulations.

View the TEC guidelines for tertiary education providers

At alert level 1, all research and related activities are allowed as normal, with no COVID-19-related restrictions other than what would normally be required under the Health and Safety Act and relevant Worksafe regulations. The Graduate Research School or Research and Innovation Office will communicate all arrangements directly to postgraduate students.

If you have questions about your postgraduate research please email the Graduate Research School on grs@aut.ac.nz.

For questions specific to postgraduate research students, visit the information page for graduate research students.

COVID-19 information for graduate research students

Access to campuses and services available

In 2021, the delivery mode of teaching (online, on campus or a combination) will be determined according to the needs of the programme and will be decided within each faculty.

All on-campus services will be operating, including student services, the Library, Tech Central, food outlets and the shuttle buses.

Workplace-based learning will proceed where it can be managed within the public health control measures that apply to that workplace.

Yes, the City, North and South Campus Libraries are open at alert level 1.

Staff and students should continue to use NZ COVID Tracer app.

  • All Library collections are available, and items can be requested, borrowed and returned
  • Bonus+ and Interloan items can be requested
  • Group study rooms are bookable via MyPC
  • Please stay home if you’re unwell
  • Good hygiene should be maintained but physical distancing is not required

AUT has a range of support available to students during alert level 1.

Please see in the support available for students section of our frequently asked questions

Health and safety

The use of masks or face coverings is now required by law on all public transport services around Auckland, and this also applies to AUT shuttles.

If you need a face mask, you can visit the Student Hub on each campus.

Visit the COVID-19 website for more information

If you’re unwell, please make an appointment to see a doctor and, if necessary, get tested for COVID-19. AUT Student Medical Centres are open, please phone ahead if you need a medical appointment on +64 9 921 9992 (City and South Campuses) or +64 9 921 9998 (North Campus).

If you've come into contact with someone who has tested positive for COVID-19 or have been tested or diagnosed with COVID-19 yourself, please contact Healthline on 0800 611 116 for health advice and information. Please also notify AUT by completing our online form.

At alert level 1, there are no size restrictions on numbers allowed on campus, including for lectures and classes as per government guidelines.

AUT conducts regular cleaning, and there are hand sanitisation stations available across all campuses.

We encourage people to follow public health measures:

  • Stay home if you’re unwell
  • Get tested if you have cold or flu symptoms. Ring your GP or Healthline on 0800 611 116 for advice
  • Wash your hands, sneeze and cough into your elbow and dispose of used tissues immediately
  • Keep track of where you’ve been and who you’ve seen to help contact tracing if needed. Staff and students should continue to use the AUT app and government tracking app
  • Wear face masks (or face covering) as part of your self-management
  • Clean surfaces you’ve been in contact with

AUT students who are over 70, pregnant (in the 3rd trimester) or immune compromised (have an underlying medical condition) and would like to discuss alternative learning options, please complete this form. Evidence may be required to support your request and will remain confidential.

Find out more about protecting yourself and others from COVID-19 from the Ministry of Health (health.govt.nz).

If you've come into contact with someone who has tested positive for COVID-19 or have been tested or diagnosed with COVID-19 yourself, please contact Healthline on 0800 611 116 for health advice and information. Please also notify AUT by completing our online form.

Contact tracing on campus

The government contact tracing app posters are displayed throughout AUT for contact tracing on campus.

The AUT QR codes for contact tracing will still be displayed. The use of the AUT QR codes for contact tracing is not required at level 1.

If you do not have a smartphone, please follow the government guidelines to keep a manual diary of your movements throughout each day.

  1. Go to the App Store or Google Play
  2. Download the AUT app.
  3. Open the app and login using your staff username and password.
  1. Open the AUT app.
  2. Launch the QR code reader (hand/mobile icon).
  3. Point your mobile camera at the QR code.
  4. Hold the camera steady for 2-3 seconds.
  5. A confirmation message will appear on your screen.

The QR code system makes a record of the location, time, date and student/staff identity number, which is securely stored in our AUT systems for up to 30 days. It will then be destroyed. Information will only be shared with New Zealand health authorities if:

  • They’ve been notified you have been in contact with someone with a probable or confirmed case of COVID-19
  • They’ve been notified you have a probable or confirmed case of COVID-19

International students wanting to return to New Zealand

The Government has approved an exception class for 1,000 international tertiary students, degree level and above, who began their study in New Zealand but were caught offshore when border restrictions began.

The exception will allow students to return to New Zealand in stages from April 2021. For more information visit the Government website.

AUT welcomes the opportunity for some students to return to universities in New Zealand to complete their studies and we look forward to working closely with the Government to ensure they can do so safely.

Eligibility and consideration

To be eligible to enter New Zealand as part of this border exception, students must:

  • Be currently studying a bachelor’s degree or postgraduate qualification
  • Hold, or have held, a student visa to study in New Zealand that was valid in 2020
  • Have studied in NZ in 2019 or 2020 and intended to resume your study in NZ in 2020 but were unable to because of the border closure; and you left NZ on or before 31 May 2020.
  • Be intending to study the same* bachelor’s degree or post-graduate qualification, at the same education provider as you were previously studying in NZ.
  • Be able to meet Immigration New Zealand’s study visa requirements including evidence you have access to at least NZD $20,000 annually to pay your living costs, and
  • Be able to pay for your flights and stay in managed isolation and quarantine upon arrival in New Zealand.

*a change of subject is acceptable, for example Bachelor of Science to Bachelor  of Commerce.

Unfortunately, new students will not be eligible for the border exception at this time.

Allowing 1,000 international students to return to New Zealand is a step towards supporting students who are currently overseas and have had to deal with significant uncertainty about the progress of their studies which could not be completed from overseas.

The approach also allows the New Zealand Government to manage the demand on managed isolation and quarantine facilities.

Of these 1,000 students, AUT has been allocated 155 spaces, and eligible students will be prioritised by the University.

AUT will email you directly if you have been identified as eligible based on the Government’s criteria, and AUT’s priorities.

The email will outline what you need to know and will connect you to other important information to support your decision to return to New Zealand. You will also be able to register your interest in returning to AUT to study.

For those of you who are not eligible at this time, we ask that you continue to work with your teaching and administration staff online. We will keep you updated based on Government decisions for international student to return to New Zealand.

The New Zealand Government has allocated 1,000 spaces in total for New Zealand tertiary providers.

AUT has been allocated 155 spaces for the upcoming semester, so we are not able to offer a place to all students who meet the criteria. We are working on the priorities for our students who are eligible and will email them directly.

There is no process to appeal the decision.

International students studying offshore

As an international student who is offshore, yes you can enrol and study part-time. Not all programmes are available to study part-time. You will need to check that your programme allows this. To do this, visit this page.

You’ll need to check that your programme can be delivered part-time. For assistance with this, contact the Student Hub who will connect you to the right people to see if this is an option for your programme.

Student Hub services, hours and locations

You can apply for a refund or request that your fees be held in credit for future enrolment(s). The fee refund policy will apply so it is useful to check the dates regarding your fee refund.

Please contact the Student Hub to discuss your support options.

The University provides refunds or fee credits for students who need to withdraw due to extraordinary circumstances.

Request a refund or credit for extraordinary circumstances

If you apply to enrol in a new programme, you will need to accept your offer and pay your fees before semester starts to guarantee your place in the programme. If you can’t pay your fees in full before semester starts, contact the Student Hub.

If you’re currently enrolled and continuing in the same programme, payment of fees is due as per your invoice.

You may be entitled to a refund if you change your programme of study, withdraw from your programme or transfer to another institution. If you haven't paid your fees yet and need to change your application to study at AUT, you still need to withdraw from your programme as you will remain liable for your fees.

Fee refund policy

You can access your class timetable in Student Hub Online, the AUT app, and Arion. For instructions on when and how to access those classes online please refer to Blackboard and your lecturer.

At alert level 3, all lectures and workshops will be delivered online. While your timetable on the AUT app and Student Hub Online may display a class location - these activities will not occur on campus.

If you are having trouble finding your course instructions in Blackboard, please contact your faculty/school who will first make sure you are enrolled in the paper. The faculty/school will then contact the lecturer to add you to the paper.

Reading your timetable and course instructions

In your timetable on the AUT app, Student Hub Online, and Arion you will note that the first seven characters for your course relate to the course you’re enrolled in, for example MARS601. This is followed by a / character and two digits, for example, /01.

The last two digits on your timetabled class are a code that refers to the stream or occurrence of your course (sometimes we have multiple streams or occurrences for one course delivered at different times).

When reading your course instruction guide in Blackboard about how we will deliver your course during alert level 3, we will refer to the code of your stream or occurrence. We’ll use this number to let you know whether you’ll need to log in online at a particular time for a course activity, or if you can complete activities in your own time.

Make the most of your time to be successful in your studies

While sometimes you may not be required to log in online at a particular time based on your timetable – you’ll know this from the instructions in Blackboard for your course, we encourage you to use that time to complete your course activities to ensure your study success.

Download the AUT app

Access Blackboard

There has been no change to the requirements for a Post Study Work Visa (PSWV). Applicants for a PSWV must have graduated/obtained an eligible qualification (eg bachelor’s degree) and must have studied some of that qualification in New Zealand, full-time, while holding the applicable student visa. For a bachelor’s degree or higher qualification, that time is at least 30 weeks full-time study in New Zealand.

Support available for students

Student Medical Centre

The Student Medical Centre is open. You will need to phone in advance to make a booking.

Phone +64 9 921 9992 (City Campus) or +64 9 921 9998 (North Campus).

You can also contact Healthline on 0800 611 116 or your local non-AUT GP.

Counselling and mental health services

You can make an appointment with an AUT counsellor to talk about your support needs. Phone +64 9 921 9292 or email counselling@aut.ac.nz

Students have access to free alternative counselling services, which are private and accessible online or over the phone. Visit www.puawaitanga.nz/aut or phone 0800 782 999.

You can also call or text 1737 for free any time of the day or night, to speak to a trained counsellor.

Information on wellbeing and self-care

We’ll keep you up to date with information and guidance on self-care, wellbeing, and how you can stay connected, via our social media channels and the AUT app. You can download the app here for Apple or android.

If you’re experiencing financial difficulty during this time, we may be able to provide you with timely financial assistance including:

  • Rent arrears payments to landlords
  • Utilities and other living expenses
  • Financial support for food and other grocery items

For support, please contact the Student Hub

To support your application, you’ll need to provide evidence of your current financial situation, and your application will then need to meet the eligibility criteria to be approved.

StudyLink may also be able to help with urgent or unexpected costs, including having to pay for something urgently, an unexpected bill or a personal emergency.

StudyLink website

The Employability and Careers team is running a full online service, including workshops, career counselling, employer events, and leadership speakers. Check out My CareerLab – a suite of career resources that will help make you more employable with a CV builder, interview practice, self-assessment tools, and much more. Visit Elab Online to check out what’s available and to register.

Elab Online

There is a range of online resources and support services available to help you succeed academically including peer mentors.

You can access the Getting ready for study success page for more information.

If you don’t have the equipment you need to continue with your studies online, please reach out.

AUT can support you with a device and broadband to help you with your studies. You can request this by completing this form.

The timeframe from first enquiry to delivery is 4 to 5 working days, and this will differ for students who reside in areas with no coverage.

Student FAQs

Contact us

If you have more questions about our approach to teaching and learning, get in touch with our Student Hub team.

Official COVID-19 advice

Not sure what’s allowed during the different COVID-19 alert levels? Learn where to find government advice on the COVID-19 situation.

Read more

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