FAQs for current AUT students

Find out how COVID-19 is affecting the academic year and what we're doing to continue to deliver the highest quality education and student experiences. This FAQ page answers some frequently asked questions about teaching and learning for 2021.

Make sure you're receiving all your study and COVID-19 updates from AUT

We use the contact details you have listed on Arion to keep you updated on important information related to your studies at AUT and COVID-19 emergency updates when they arise.

Check your contact details are up to date

Confirmed positive COVID-19 cases at AUT

A list of known locations of interest at AUT is available on our website. This includes whether locations are considered close or casual contacts. We will provide more details to this list as the information comes to hand.

AUT has been working closely with the Auckland Regional Public Health Service (ARPHS) to identify locations of interest on campus. ARPHS will prepare a letter, with specific guidance on what steps to take, for each location. This information will be sent directly to anyone who is identified as a close contact and AUT will assist with this process.

If you are not contacted directly, you are not considered to be a close contact. Therefore, the general advice is to self-monitor and watch for symptoms. If you do develop symptoms, stay home and call Healthline on 0800 358 5453 for guidance on when to go for a test.

View locations of interest at AUT

Close contacts are being contacted and provided with an email with information from ARPHS, outlining the steps they need to take. If you do receive this email, please follow the instructions and also let us know by using either the staff COVID form or student COVID form.

The information about isolating, testing and watching for symptoms will be covered in the info you receive. Or you can visit the ARPHS COVID-19 information page.

You can also let us know by completing either the staff COVID form or student COVID form.

Anyone considered to be a close contact will be informed and provided with information about what to do. We will provide the relevant information from ARPHS as they make it available. If you are concerned or feel unwell with COVID-19 like symptoms you can contact Healthline on 0800 611 116.

Please look out for additional information, we will keep you updated. You can review the ARPHS advice on the situation on the ARPHS COVID-19 information page. If you need general support, find out what services are available to you in alert level 4.

Anyone considered to be a close contact will be informed and provided with information about what to do. If you’re not a close or casual contact but are feeling concerned or unwell and are unsure if you should get tested, please contact Healthline on 0800 611 116.

The ARPHS website states this is someone who has been near someone with COVID-19 for more than 15 minutes.

The ARPHS website states this is someone who has been in the same place at the same time as someone with COVID-19 but not within two metres of this person and for more than 15 minutes.

Alert level 4 and what it means for your studies

All AUT campuses are currently closed for on-campus teaching and events, study spaces, prayer spaces, computer labs and the AUT library. We will communicate any changes after the Government announcement on Auckland's alert levels.

Teaching and assessments

Teaching and learning will continue in alert level 4. Your place to go for all matters related to your learning is Blackboard. Please refer to Blackboard and to your lecturers for arrangements for classes and assessments for each of your courses.

Students are advised to stay home and keep to their bubble where possible.

Watch our instructions on using Blackboard

Access Blackboard

At alert level 4, all lectures and workshops will be delivered online. While your timetable on the AUT app and Student Hub Online may display a class location - these activities will not occur on campus. You can continue to access your class timetable in Student Hub Online and the AUT app.

Your school will be in contact with you directly to advise whether your course content will be delivered at the time of your scheduled class or you’ll be able to complete activities in your own time.

Make the most of your time to be successful in your studies

While you may not be required to log in online at a particular time based on your timetable – you’ll know this from the instructions in Blackboard for your course, we encourage you to use that time to complete your course activities to ensure your study success.

At alert level 4, all lectures and workshops will be delivered online. Please refer to Blackboard and your lecturer for instructions on when and how to access your classes online. While your timetable on the AUT app and Student Hub Online may display a class location these activities will not occur on campus.

If you are having trouble finding your course instructions in Blackboard, please contact your faculty/school.

Yes, there will still be assessments in alert level 4.

While students are encouraged to meet current assessment levels and due dates, the University recognises the difficulties that students are facing and seeks to accommodate students that need extra time.

Students can apply for Special Consideration for extensions to assessments.

Visit Student Hub Online for more information on how to apply

If you’re concerned about your course content or learning outcomes, please contact your lecturer directly.

To provide certainty for students and staff, we have decided there will not be teaching or general work on campus at alert level 3.

This decision has been made in light of the stricter rules for level 3 that have been set because of the virulence of the delta variant.  The conditions required for a safe level 3 make teaching and work on campus impractical.

A few special exceptions may be made on a case-by-case basis where in-person work is necessary to complete studies.  Exceptions must be authorised by the dean and the schools involved will communicate with the students affected.

Research activities on campus (or outside of working from home) at alert level 3 will be considered on a case-by-case basis by the dean given the need to ensure the work meets TEC guidance, and health and safety requirements.

Consistent with these arrangements we will not be opening the campus for student study spaces at level 3, but students who need support with equipment and internet access can still obtain it through our digital equity scheme – so far 165 students have been supported with the necessary equipment.

Yes. We want to provide students and teaching staff with certainty so they can plan ahead.

We also want to ensure quality learning is available to all, acknowledging the likelihood that not all students and staff will be vaccinated, and that concerns around contracting the virus remain.

Keeping people safe on our campuses and in our classrooms is key consideration in our decision-making:

  • All teaching and learning activities will remain online for the duration of Semester 2 (the official Semester 2 end date is 5 November, and teaching end date 15 October).
  • This is regardless of changes in the COVID-19 alert level.
  • This includes assessment. There will be no in person assessment or in person exams for Semester 2 courses.

Some exceptions may be made for practical activities:

  • If they must take place in order for course learning outcomes to be achieved.
  • If they can comply with the Government mandated requirements for TEOs under the various alert levels.

Exceptions to the rest of Semester 2 being online will be communicated to students by their schools.

Any exceptions will be approved by the relevant faculty dean and must be notified by the head of school or relevant programme director to the Emergency Management Team.

Decisions regarding MBA Term 4 (starting 20 September), Trimester 3 (starting 26 October), other non-semester block teaching, and Summer School will be made with due consideration to the above, and dependent on relevant alert levels.

Work continues on our approach to on-campus student services and learning spaces under alert level 2. This will be finalised and communicated in line with the Tertiary Education Commission (TEC) and Ministry of Education guidelines for alert level 2.

Work continues on AUT's approach to on-campus student services and learning spaces under alert level 2. This will be finalised and communicated in line with the Tertiary Education Commission (TEC) and Ministry of Education guidelines for alert level 2.

Graduate research students

AUT’s campuses will remain closed during alert levels 3 – 4, and teaching and learning will be online.

Research activities on campus (or outside of working from home) at alert levels 3 or 4 will be considered on a case-by-case basis by the dean given the need to ensure the work meets TEC guidance, and health and safety requirements.

Refresh yourself with the specific guidelines for research activity at the different alert levels, and our associated COVID-19 ethics guidlines for research. This will help your planning for possible scenarios over the coming weeks.

If you have questions, please contact the Graduate Research School by email grs@aut.ac.nz or phone 09 921 9907.

The general ‘free’ tuition fees extension applied last year to all graduate research students will not be applied again at this stage. If your research progress has been disrupted due to COVID-19 alert levels you can apply for a Leave of Absence (LoA).

We encourage you to work with your supervisors on considering how you can continue progressing your work during this period. But, if you are significantly disrupted, you may apply for a Leave of Absence (LOA) via a PGR6 form. A LOA effectively ‘stops the clock’ on your enrolment in acknowledgement that you are not able to actively progress with you studies.

If you are granted a leave of absence, you do not pay tuition fees for that period. Ordinarily, a LOA should be for a minimum of 2 months, but these are not ordinary times, so you may apply for a LOA for a minimum period of 1 month for circumstances related to this lockdown.

The LOA application (via the PGR6 form) will require you to detail specifically how your progress has been compromised, and you will need a supporting statement from your primary supervisor.

It is possible to apply for the LOA retrospectively, so if it transpires over the next few weeks that you realise your progress has been seriously affected, you may still apply for the LOA for the relevant period.

If you are an international student on a student visa, you should seek specific advice on the implications of a LOA on your visa status. A certain period of LOA is allowable (3 months over a 12-month period), but informed advice should be sought from the Student Hub studenthub@aut.ac.nz

If you are on an AUT scholarship including a stipend, normally the stipend would be suspended for the LOA period. But, if you are experiencing hardship an application may be made for special permission to continue the scholarship over the LOA period. This would then exclude you applying for a scholarship extension due to COVID-19 at a later stage.

Please seek specific advice on this from the Scholarships Office

For students with loans covering living costs and course related costs, it is also important that you seek advice from StudyLink regarding the implications of any potential LOA.

Health and safety

If you’re unwell, please make an appointment to see a doctor and, if necessary, get tested for COVID-19. AUT Student Medical Centres are open, please phone ahead if you need a medical appointment on +64 9 921 9992 (City and South Campuses) or +64 9 921 9998 (North Campus).

If you've come into contact with someone who has tested positive for COVID-19 or have been tested or diagnosed with COVID-19 yourself, please contact Healthline on 0800 611 116 for health advice and information. Please also notify AUT by completing our online form.

At alert level 4, the New Zealand Government has made it mandatory to wear face coverings / masks when using or visiting essential services, including supermarkets and petrol stations. Face coverings can help reduce the spread of COVID-19 when there are cases of community transmission.

Visit the COVID-19 website for more information.

Access to campuses and services available

AUT campuses are closed for on-campus teaching and events, the Library, prayer spaces and the AUT gym.

Student Hub

The Student Hub is operating online to support students with any questions such as financial assistance, disability support or enrolments. You can phone them on 0800 288 864 or email studenthub@aut.ac.nz.

If you have a question about disability support, Special Consideration Applications or financial assistance, you can book an appointment with a student advisor via the AUT app.

Student Medical Centre

The Student Medical Centres are open to students. If you’re unwell or need to access medical services, you must phone in advance on +64 9 921 9992 (City and South Campuses) or +64 9 921 9998 (North Campus).

Opening hours in alert level 4 are 9am – 4pm (Monday – Friday).

Services at the AUT South Campus are not operating at alert level 4.

Counselling and mental health services

You can make an appointment with an AUT counsellor to talk about your support needs. Phone +64 9 921 9292 or email counselling@aut.ac.nz

Students have access to free alternative counselling services, which are private and accessible online or over the phone. Visit www.puawaitanga.nz/aut or phone 0800 782 999.

You can also call or text 1737 for free any time of the day or night, to speak to a trained counsellor.

Library

Library services can be accessed online via https://library.aut.ac.nz/

R U OK Online

The R U OK advisor team have an online presence via a Facebook page, where you can touch base with advisors who can connect or put you in touch with AUT student services and resources, should you need it, while you’re off campus. Visit the R U OK Facebook page and you can send a message to the team. They’re available from 11am to 3pm, Monday to Friday.

Employability and careers

Our employability and careers specialists are available online via live chat, to book an online appointment as well as offering online workshops. To find out more visit elab.aut.ac.nz to see the up-to-date list of the workshops available or email autemployability@aut.ac.nz.

Peer mentors

Our peer mentors will be available online via Microsoft Teams. You'll be able to book an appointment with a mentor via the AUT app. If you have any questions, please email peer.mentors@aut.ac.nz.

Book an appointment with a peer mentor

Māori support services

Te Tari Takawaenga Māori are available to support tauira Māori online with their academic, personal wellbeing and cultural enquiries. Email one of our advisors or maori@aut.ac.nz for support.

Studiosity

Studiosity is a personal online help service that is available after-hours free of charge via Blackboard to provide guidance and feedback with your academic writing and support with foundation level content.

AUT gyms

AUT gyms will be closed during alert level 4. Please follow @autgym on social channels for info on staying fit and well.

Yes. The Wellesley Student Apartments, Akoranga Student Villages and Te Āhuru Mayoral Drive Student Accommodation will remain open and operational, with staff residing on-site for residential support. Students will be supported including three free meals a day, well-being checks and increased cleaning services.

Yes. Students can remote to AUT's computers from home to access specialist software. Information on how to remote to AUT computers is available on Student Hub Online.

Access to AUT’s online systems and Blackboard

We have a range of digital tools to support your learning online. Read our online guides for using our digital tools.

You can also find more information about our IT Services including network account login and password, account registration, and remotely accessing AUT computers from Student Hub Online.

Remember : If you are a new student, your default network password is your date of birth in ddmmm format (Your username is your network login, which consists of 3 letters and 4 numbers) - eg if your birth date is 3 August 1995 the password will be 03aug (all lowercase). Your network login can be found on the bottom-right of your AUT student ID card. You would have also received an email from AUT containing your network login details.

If you are a returning student, use your current password.

Simply visit https://ns.aut.ac.nz, and login with your network login and password. Once on the registration page, you will need to change your password.

AUT’s digital learning tools

AUT students can request a data package directly from one of Skinny's partners listed on their website - and we'll cover the charge.

To order a data package from from a Skinny partner, which will be delivered to you -

  1. Go to https://www.skinny.co.nz/jump/home/
  2. Click on 'check my address'
  3. Enter your address into the address search field to see if there are providers in your area.
  4. If there are Skinny partners in your area, they will show up on the map provided on that webpage. You can click to get their contact details and call them and request your data package.
  5. While Skinny partners' contact details state they are closed, they are operating under alert level 4, but their retail outlets are not open to the public. Your package will be delivered to you.
  6. The Skinny partner will ask you a series of questions over the phone and then your modem will be dispatched.

If you need financial assistance to access more data, you can contact the Student Hub on studenthub@aut.ac.nz. We have top up data vouchers available to allocate to support you in your study.

If you have any questions or don’t have access to internet or a computer, complete the support request form below.

Complete the laptop request form

Fees, student allowance and enrolments

If your enrolment has been approved, but you’re still in the process of having your fees finalised for Fees Free or StudyLink, you will have full access to all services of the University, including the University’s online learning platform (Blackboard), the library and student support services.

If you’re unable to get hold of StudyLink, this may be because they’re experiencing high enquiry volumes. Don’t worry, please keep trying as they’re the best contact to resolve any matters related to your fees and student allowance.

If you are wanting to change one or more of your courses, you can do this by contacting your programme administrator or student administrator from your school. We are experiencing delays in our processing times. We will aim to respond to you within 48 hours, we apologise for any concerns this is causing you.

Your school will be posting a message in Blackboard advising you how to get in contact.

If you’re experiencing a clash in your timetable, please contact your programme administrator or student administrator from your school. They will be able to let you know if it is possible to change your class time. We’re currently experiencing delays in our processing times and we will be in contact within 48 hours to discuss with you.

Your school will be posting a message in Blackboard advising you how to get in contact.

International students wanting to travel to New Zealand

New Zealand's borders are closed and the border exceptions made so far since the start of the COVID-19 pandemic have allowed a limited number of current students to return to study at AUT. The current government approach is to maintain an elimination strategy to stamp out the virus, ensure high rates of vaccination in the New Zealand population, strengthen our health and contact tracing systems and public health tools to reduce the need for lockdowns and to look at a phased approach to opening our borders in 2022.

Find out more

International students studying offshore

As an international student who is offshore, yes you can enrol and study part-time. Not all programmes are available to study part-time. You will need to check that your programme allows this. To do this, visit this page.

You’ll need to check that your programme can be delivered part-time. For assistance with this, contact the Student Hub who will connect you to the right people to see if this is an option for your programme.

Student Hub services, hours and locations

You can apply for a refund or request that your fees be held in credit for future enrolment(s). The fee refund policy will apply so it is useful to check the dates regarding your fee refund.

Please contact the Student Hub to discuss your support options.

The University provides refunds or fee credits for students who need to withdraw due to extraordinary circumstances.

Request a refund or credit for extraordinary circumstances

If you apply to enrol in a new programme, you will need to accept your offer and pay your fees before semester starts to guarantee your place in the programme. If you can’t pay your fees in full before semester starts, contact the Student Hub.

If you’re currently enrolled and continuing in the same programme, payment of fees is due as per your invoice.

You may be entitled to a refund if you change your programme of study, withdraw from your programme or transfer to another institution. If you haven't paid your fees yet and need to change your application to study at AUT, you still need to withdraw from your programme as you will remain liable for your fees.

Fee refund policy

You can access your class timetable in Student Hub Online, the AUT app, and Arion. For instructions on when and how to access those classes online please refer to Blackboard and your lecturer.

At alert level 3, all lectures and workshops will be delivered online. While your timetable on the AUT app and Student Hub Online may display a class location - these activities will not occur on campus.

If you are having trouble finding your course instructions in Blackboard, please contact your faculty/school who will first make sure you are enrolled in the paper. The faculty/school will then contact the lecturer to add you to the paper.

Reading your timetable and course instructions

In your timetable on the AUT app, Student Hub Online, and Arion you will note that the first seven characters for your course relate to the course you’re enrolled in, for example MARS601. This is followed by a / character and two digits, for example, /01.

The last two digits on your timetabled class are a code that refers to the stream or occurrence of your course (sometimes we have multiple streams or occurrences for one course delivered at different times).

When reading your course instruction guide in Blackboard about how we will deliver your course during alert level 3, we will refer to the code of your stream or occurrence. We’ll use this number to let you know whether you’ll need to log in online at a particular time for a course activity, or if you can complete activities in your own time.

Make the most of your time to be successful in your studies

While sometimes you may not be required to log in online at a particular time based on your timetable – you’ll know this from the instructions in Blackboard for your course, we encourage you to use that time to complete your course activities to ensure your study success.

Download the AUT app

Access Blackboard

There has been no change to the requirements for a Post Study Work Visa (PSWV). Applicants for a PSWV must have graduated/obtained an eligible qualification (eg bachelor’s degree) and must have studied some of that qualification in New Zealand, full-time, while holding the applicable student visa. For a bachelor’s degree or higher qualification, that time is at least 30 weeks full-time study in New Zealand.

Support available for students

Student Medical Centre

The Student Medical Centre is open. You will need to phone in advance to make a booking.

Phone +64 9 921 9992 (City Campus) or +64 9 921 9998 (North Campus).

You can also contact Healthline on 0800 611 116 or your local non-AUT GP.

Counselling and mental health services

You can make an appointment with an AUT counsellor to talk about your support needs. Phone +64 9 921 9292 or email counselling@aut.ac.nz

Students have access to free alternative counselling services, which are private and accessible online or over the phone. Visit www.puawaitanga.nz/aut or phone 0800 782 999.

You can also call or text 1737 for free any time of the day or night, to speak to a trained counsellor.

Information on wellbeing and self-care

We’ll keep you up to date with information and guidance on self-care, wellbeing, and how you can stay connected, via our social media channels and the AUT app. You can download the app here for Apple or android.

If you’re experiencing financial difficulty during this time, we may be able to provide you with timely financial assistance including:

  • Rent arrears payments to landlords
  • Utilities and other living expenses
  • Financial support for food and other grocery items

For support, please book an appointment with a student advisor in the AUT App or contact the Student Hub who can help you with this.

To support your application, you’ll need to provide evidence of your current financial situation, and your application will then need to meet the eligibility criteria to be approved.

StudyLink may also be able to help with urgent or unexpected costs, including having to pay for something urgently, an unexpected bill or a personal emergency.

StudyLink website

The Employability and Careers team is running a full online service, including workshops, career counselling, employer events, and leadership speakers. Check out My CareerLab – a suite of career resources that will help make you more employable with a CV builder, interview practice, self-assessment tools, and much more. Visit Elab Online to check out what’s available and to register.

Elab Online

There is a range of online resources and support services available to help you succeed academically including peer mentors.

You can access the Getting ready for study success page for more information.

Graduation

Due to the ongoing impact of the current alert level 4 lockdown on Semester 2 teaching and assessments, it has been decided that the Summer Graduation ceremonies will be postponed until 24 and 25 January 2022. This will be in accordance with COVID-19 alert levels at the time.

This postponement is to allow extra time for the consideration and confirmation of student qualification completions.

All students who complete the academic requirements for their qualification will have them granted electronically in late December 2021.

No, but those students whose current final study extends beyond Semester 2 end will be eligible to have their qualification completion confirmed at any point in the first half of the new year, subject to assessment board schedules. Their qualification will then be granted at the next monthly granting cycle, and will be available electronically as outlined above, and they can elect to participate in the Winter Graduation ceremonies.

If you would like your parchment to be couriered overseas, please make sure we have the correct overseas address, email and phone number in your Arion account. Parchment will be couriered to the address we have for you in Arion.

Graduands can request to defer and attend the Winter or Summer Graduation later in the year or choose to attend in ‘absentia’ we will courier your parchment to you at the address we have in your Arion account early February.

If you have any questions or require further clarification, please contact one of our graduation team by email graduation@aut.ac.nz

The Summer Graduation ceremonies will be held from 24 to 25 January 2022 at Spark Arena..

All students identified as being potentially eligible to graduate will be sent an invitation to apply for graduation in mid-October 2021. If you think you’re eligible to participate in the Summer Graduation ceremonies and do not receive this invitation by the end of October, please contact the graduation team by emailing graduation@aut.ac.nz

Yes, even though the graduation ceremonies are postponed, all students who complete the academic requirements for their qualification will have them granted electronically in late December. This means a full academic transcript, including details of the granted qualification and an electronic version of their parchment will be available via the University’s My eQuals portal.

Your physical parchment will either be presented to you at the Summer Graduation ceremonies in January (if you’re attending in person) or couriered to you late January (if you’re not attending a ceremony and have chosen to graduate “in absentia”).

Those who have chosen to defer will still have their qualifications granted in December but will have their parchment presented to them at the deferred ceremony they elect to participate in (either the Winter or Summer Graduation ceremonies in July or December 2022).

All summer graduands will have the option to defer their graduation to future ceremonies (either the Winter or Summer Graduation ceremonies in 2022).

You can apply for a visitor visa, however we recommend you contact Immigration NZ for advice as soon as possible.

Student FAQs

Contact us

If you have more questions about our approach to teaching and learning, get in touch with our Student Hub team.

COVID-19 support for AUT students

We have a range of service and support for all AUT students to ensure that we provide you with as much assistance as possible when studying remotely due to alert levels and border restrictions.

View all support available

Official COVID-19 advice

Not sure what’s allowed during the different COVID-19 alert levels? Check government advice on the COVID-19 situation.

Covid19.govt.nz website

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