Frequently asked questions for current AUT students

Find out how COVID-19 is affecting the 2020 academic year and what we're doing to continue to deliver the highest quality education and student experiences. This FAQ page answers some frequently asked questions about teaching and learning for 2020.

Alert level 1 and what it means for your studies

Teaching and assessments

For the rest of this year, the delivery mode of teaching (online, on campus or a combination) will be determined according to the needs of the programme and will be decided within each faculty.

Each school will communicate directly with staff and students about the arrangements for its programmes. This is to ensure we’re able to cope better with the possible situation of moving in and out of alert levels throughout the rest of the year. In making decisions about delivery mode, the quality of student learning and experience remains a top priority.

At alert level 1, the Tertiary Education Commission (TEC) have advised that all teaching and learning activities (classes, lectures, labs, workshops, tutorials, noho including overnight noho marae, close-contact courses, workplace-based learning, pastoral care and meetings) may run as normal, with no COVID-19-related restrictions other than what would normally be required under the Health and Safety Act and relevant Worksafe regulations.

View the TEC guidelines for tertiary education providers

At alert level 1, all research and related activities are allowed as normal, with no COVID-19-related restrictions other than what would normally be required under the Health and Safety Act and relevant Worksafe regulations. The Graduate Research School or Research and Innovation Office will communicate all arrangements directly to postgraduate students.

If you have questions about your postgraduate research please email the Graduate Research School on

Exams will be by exception for the remainder of 2020. Your faculty will communicate with you directly if you are required to sit an exam to meet the registration requirements of professional organisations, or where there is a strong rationale to continue with them.

Students can apply for Special Consideration for extensions to assessments. In alert level 1, the provision for extensions for 5 days or less to have no supporting evidence no longer applies.

All Special Consideration Applications due from Monday 12 October onwards are required to be supported by evidence.

Students who have already submitted a Special Consideration Application under the COVID category for assessments that are due from Monday 12 October onwards will be required to resubmit their application under another category or will be required to include supporting evidence.

Visit Student Hub Online for more information on how to apply

For questions specific to postgraduate research students, visit the information page for graduate research students.

COVID-19 information for graduate research students

Access to campuses and services available

For the rest of this year, teaching and learning will be delivered in a blended model of online and on-campus activities, depending on the needs of your programme.

All on-campus services will be operating, including student services, the Library, Tech Central, food outlets and the shuttle buses.

Workplace-based learning will proceed where it can be managed within the public health control measures that apply to that workplace.

Yes, the City, North and South Campus Libraries are open at alert level 1.

Extended hours will be in place from Monday 12 October to Thursday 5 November.

Staff and students should continue to use the AUT app at the Library entrance. Visitors to campus are to use the NZ COVID Tracer app.

  • All Library collections are available, and items can be requested, borrowed and returned
  • Bonus+ and Interloan items can be requested
  • Books will not be quarantined from ​Sunday 11 October
  • Group study rooms are bookable via MyPC
  • Please stay home if you’re unwell
  • Good hygiene should be maintained but physical distancing is not required

AUT has a range of support available to students during alert level 1.

Please see in the support available for students section of our frequently asked questions

Health and safety

At alert level 1, you’re welcome to use face coverings (face masks) on shuttles and on campus as part of your self-management. While on campus it is not mandatory to wear a face covering but we do encourage you to do this. Please do what makes you feel comfortable, you can wear a face covering on campus and in class (or not) and that’s okay.

The AUT Students Association (AUTSA) have ordered a stock of masks for students who are unable to buy them. If you need a face mask, you can visit the AUTSA office, Student Hub or Gym on each campus.

Visit the COVID-19 website for more information

If you’re unwell, please make an appointment to see a doctor and, if necessary, get tested for COVID-19. AUT Student Medical Centres are open, please phone ahead if you need a medical appointment on +64 9 921 9992 (City and South Campuses) or +64 9 921 9998 (North Campus).

If you've come into contact with someone who has tested positive for COVID-19 or have been tested or diagnosed with COVID-19 yourself, please contact Healthline on 0800 611 116 for health advice and information. Please also notify AUT by completing our online form.

At alert level 1, there are no size restrictions on numbers allowed on campus, including for lectures and classes as per government guidelines.

We encourage people to follow public health measures:

  • Stay home if you’re unwell
  • Get tested if you have cold or flu symptoms. Ring your GP or Healthline on 0800 611 116 for advice
  • Wash your hands, sneeze and cough into your elbow and dispose of used tissues immediately
  • Keep track of where you’ve been and who you’ve seen to help contact tracing if needed. Staff and students should continue to use the AUT app and government tracking app
  • Wear face masks (or face covering) as part of your self-management
  • Clean surfaces you’ve been in contact with

If you have any concerns about returning to campus because you are immune compromised, please contact the Student Hub by email or phone 0800 288 864.

Find out more about protecting yourself and others from COVID-19 from the Ministry of Health (

Contact tracing on campus

AUT students and staff are advised to use the AUT app on campus to scan the AUT QR codes displayed throughout our buildings as you enter and exit buildings or controlled environments).

As AUT is required to comply with government regulations, you’ll see that the government contact tracing app posters are also displayed for visitors on campus.

If you do not have a smartphone, please follow the government guidelines to keep a manual diary of your movements throughout each day.

  1. Go to the App Store or Google Play
  2. Download the AUT app.
  3. Open the app and login using your staff username and password.
  1. Open the AUT app.
  2. Launch the QR code reader (hand/mobile icon).
  3. Point your mobile camera at the QR code.
  4. Hold the camera steady for 2-3 seconds.
  5. A confirmation message will appear on your screen.

The QR code system makes a record of the location, time, date and student/staff identity number, which is securely stored in our AUT systems for up to 30 days. It will then be destroyed. Information will only be shared with New Zealand health authorities if:

  • They’ve been notified you have been in contact with someone with a probable or confirmed case of COVID-19
  • They’ve been notified you have a probable or confirmed case of COVID-19
  • AUT has a known/confirmed case of COVID on campus

Continuing your studies

If you have any questions you can contact the Student Hub at

You can also find out what support is available to help you through this challenging time:

Support available for students

Extensions of recently lapsed scholarships will be considered on a case-by-case basis by the University Scholarships Committee or Faculty Scholarships Committee as appropriate. Students with a recently lapsed scholarship may apply for an extension and will be requested to provide details of the type of disruption to their study due to Covid-19, what steps were taken to mitigate the disruption and, where applicable, obtain a statement of support from their supervisor.

If you have any questions you can contact the Student Hub at

AUT is offering some online programmes for students who are unable to enter New Zealand due to border restrictions.

Semester 2 online programmes for offshore international students

International students studying offshore

As an international student who is offshore, yes you can enrol and study part-time. Not all programmes are available to study part-time. You will need to check that your programme allows this. To do this, visit this page.

You’ll need to check that your programme can be delivered part-time. For assistance with this, contact the Student Hub who will connect you to the right people to see if this is an option for your programme.

Student Hub services, hours and locations

You can apply for a refund or request that your fees be held in credit for future enrolment(s). The fee refund policy will apply so it is useful to check the dates regarding your fee refund.

Please contact the Student Hub to discuss your support options.

The University provides refunds or fee credits for students who need to withdraw due to extraordinary circumstances.

Request a refund or credit for extraordinary circumstances

If you apply to enrol in a new programme, you will need to accept your offer and pay your fees before semester starts to guarantee your place in the programme. If you can’t pay your fees in full before semester starts, contact the Student Hub.

If you’re currently enrolled and continuing in the same programme, payment of fees is due as per your invoice.

You may be entitled to a refund if you change your programme of study, withdraw from your programme or transfer to another institution. If you haven't paid your fees yet and need to change your application to study at AUT, you still need to withdraw from your programme as you will remain liable for your fees.

Fee refund policy

You can find your timetable in your My Dashboard on Student Hub Online and in the AUT app.

Download the AUT app

Please refer to the Immigration New Zealand website for information about work and study visas in New Zealand or consult a licensed immigration advisor.

Support available for students

Student Medical Centre

The Student Medical Centre is open. You will need to phone in advance to make a booking.

Phone +64 9 921 9992 (City Campus) or +64 9 921 9998 (North Campus).

You can also contact Healthline on 0800 611 116 or your local non-AUT GP.

Counselling and mental health services

You can make an appointment with an AUT counsellor to talk about your support needs. Phone +64 9 921 9292 or email

Students have access to free alternative counselling services, which are private and accessible online or over the phone. Visit or phone 0800 782 999.

You can also call or text 1737 for free any time of the day or night, to speak to a trained counsellor.

Information on wellbeing and self-care

We’ll keep you up to date with information and guidance on self-care, wellbeing, and how you can stay connected, via our social media channels and the AUT app. You can download the app here for Apple or android.

If you’re experiencing financial difficulty during this time, we may be able to provide you with timely financial assistance including:

  • Rent arrears payments to landlords
  • Utilities and other living expenses
  • Financial support for food and other grocery items

For support, please contact the Student Hub

To support your application, you’ll need to provide evidence of your current financial situation, and your application will then need to meet the eligibility criteria to be approved.

StudyLink may also be able to help with urgent or unexpected costs, including having to pay for something urgently, an unexpected bill or a personal emergency.

StudyLink website

The Employability and Careers team is running a full online service, including workshops, career counselling, employer events, and leadership speakers. Check out My CareerLab – a suite of career resources that will help make you more employable with a CV builder, interview practice, self-assessment tools, and much more. Visit Elab Online to check out what’s available and to register.

Elab Online

There is a range of online resources and support services available to help you succeed academically including peer mentors.

You can access the Getting ready for study success page for more information.

If you don’t have the equipment you need to continue with your studies online, please reach out to the Student Hub. AUT can support you with a device and broadband to help you with your studies. You can contact a Student Hub advisor by emailing or calling them on 0800 288 864.

The timeframe of first enquiry to delivery is 4 to 5 working days. This will differ for students who reside in areas with no coverage.

Student accommodation

Yes. AUT residential villages are open and operating as normal. All student residents and staff are asked to use the AUT app on campus to scan the AUT QR codes displayed throughout our buildings as you enter and exit buildings or controlled environments). Visitors will scan the Government COVID-19 QR code posters. Health and safety measures remain  in place and staff and security will continue to be on site 24/7.

We’ve established a financial assistance fund to temporarily aid those who are experiencing financial difficulties in paying their university accommodation fees due to COVID-19.

You can apply through the COVID-19 Support Form.

If you’ve used all other avenues of support (StudyLink, WINZ, Unemployment Benefits etc), you can apply for financial assistance fund for some temporary relief.

You can apply by filling out the COVID-19 Support Form or contacting the Student Hub.

Accommodation withdrawal/still enrolled

Scholarship credit may be held by Accommodation Services pending a decision by the student to return to the apartments in Semester 2.

If a student isn’t returning/doesn’t return, then the remainder of the scholarship funding will be returned to the Scholarships Office, who will arrange alternative installment payment(s) to the student during 2020. Funding will not be carried forward to 2021.

Students withdrawing from study

If you're withdrawing from study and want to apply for a scholarship credit, you can email your request to Please include why you've decided not to complete your year within the revised semester programme.

Where a student has received a scholarship from an external party, other than an AUT scholarship (eg a Keir Trust Regional Study Award) and they choose not to return to accommodation, then the Scholarships Office will request instructions from the scholarship funder.


Due to the impact of COVID-19 on the University’s teaching and assessment during 2020, some students who were expecting to complete their qualification are currently unable to do so before the end of the year. This means that AUT will be delaying the Summer Graduation ceremonies until 15 to 17 March 2021.

We’ll shortly be sending an invitation to all students who have been identified by faculties as possibly completing their qualification this year, inviting them to attend the March ceremonies. This invitation will be sent before Friday 6 November 2020.

The graduation ceremonies will be held from 15 to 17 March 2021 at a new venue, Spark Arena, which will accommodate much more seating for whānau and friends.

Graduates who elected to defer until December from the cancelled Winter Graduation ceremonies in August, will also be offered the opportunity to participate in the March ceremonies. We’ll communicate with these graduates directly and offer them the option to attend the March ceremonies in person or receive their parchment/s earlier (if applicable) or defer to a future ceremony.

All graduands will have the option to defer their graduation to future ceremonies. We will continue to review in line with the New Zealand Government COVID-19 guidelines.

All eligible graduands will receive information about the March ceremonies before Friday 6 November 2020.

If you have any questions or require further clarification, please contact one of our Student Hub Advisors by calling 0800 288 864 or email

Contact us

If you have more questions about our approach to teaching and learning, get in touch with our Student Hub team.

Official COVID-19 advice

Not sure what’s allowed during the different COVID-19 alert levels? Learn where to find government advice on the COVID-19 situation.

Read more

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