Cyber security

alert level faqs

Tips to help you stay cyber safe while you're a student at AUT.

Password protect devices​​

​Long passphrases and strong passwords need:

  • 8 characters or more
  • A mix of capital letters and lower-case letters
  • Numbers or symbols

Never give out your password​

How to reset your password

  1. Visit https://networkservices.aut.ac.nz​
  2. Check that the URL displays AUT's full name in green: 'Auckland University of Technology'
  3. Click on the Password Help > Select 'Change Password'

Secure your data​

  • Back up your data
  • Update operating system
  • Update anti-virus software

Can you trust it? Get advice before you click

  • Beware of unusual looking emails
  • Be cautious of links to unknown websites​​
  • You should send suspect emails as attachments to spam@aut.ac.nz
  • Report suspect activity or websites containing AUT information to the ICT Service Desk

K​eep your privates private​

  • Check your privacy settings on social media sites regularly
  • Limit identity information that you share about yourself
  • Don't use unsecured Wi-Fi connections for banking or sensitive data

Remember: ​AUT will NEVER ask you for your password​​​​

Contact ICT Service Desk

Phone: 0800 AUT ICT (0800 288 428)

  • Monday to Friday: 7am to 10pm
  • Saturday and Sunday: 10am to 6pm

Hours may vary during semester break and Summer School.

Locations

ICT Service Desk staff are at Tech Central on each campus:

City Campus: WA4
North Campus: AL125
South Campus: MA2

Log a job

Search our IT knowledge base articles for answers, or log your request or incident via the web. You can also view your existing jobs via this tool. Use your network login and password.

Log a job with ICT

Website search