Network login and password

alert level faqs

​​This page describes how to log into the AUT Network, Blackboard, Student Hub Online, student email, Library and internet.

Current students: how to log into the AUT network

​​To log into the AUT Network, Blackboard, Student Hub Online, student email, Library and internet, current students will have to use their network login and password. If you are a current student, you can find your network login on the bottom-right corner of your student ID card. It is three letters follow​ed by ​four digits, eg abc1234​.​

New students: logging in for the first time

If you’re logging in for the first time, your password will be the two-digit day of your birthday followed by the first three letters of your birth month, eg if you were born on the first of January, then your password will be 01jan (all lowercase). You will need to change this after you first login.

Helpful hints: security

  • Always run and keep antivirus software up to date on your personal computer.
  • Use a secure password. The best recommendation is to use a password that includes a combination of numbers, capital letters, lower-case letters, and special characters (ie /, @, $).
  • Change your password regularly.
  • Beware of Spyware and Malware.
  • Do not share your password with anyone. It is against University policy to share your password with anyone.
  • Do not reply to hoax emails that ask for your username and password details.

Forgotten passwords

If you've forgotten your password or it has expired and you're off-campus:

  • Open a web browser (Internet Explorer, Safari, Chrome, Firefox, etc)
  • Navigate to https://distance.aut.ac.nz/login.cgi
  • Click on "Forgotten Password"
  • It will prompt you with "Please enter your AUT Username and click submit".

If you've forgotten your password or it has expired and you're on campus:

  • Log in to a computer using the login "letmein" and password "letmein"
  • Follow the onscreen instructions
  • This method will only work if you have setup password recovery options
  • Alternatively, visit the ICT Service Desk or Tech Central with your AUT ID card.

Contact ICT Service Desk

Phone: 0800 AUT ICT (0800 288 428)

  • Monday to Friday: 7am to 10pm
  • Saturday and Sunday: 10am to 6pm

Hours may vary during semester break and Summer School.

Locations

ICT Service Desk staff are at Tech Central on each campus:

City Campus: WA4
North Campus: AL125
South Campus: MA2

Student ID Card

Your Student ID card gives you access to everything from the library and computer facilities, to student discounts.

Follow these links for more info:

Log a job

Students can search our IT knowledge base articles for answers or log a request or incident via the link below. They can also view their existing jobs via this tool by signing in with their network login and password.

Log a job with ICT

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