Topping up your print and internet account

You can top up your print and internet account via the AUT App and online.

Printing and copying costs are low, so consider topping up in small amounts, like $2 or $5, especially if you are in your last semester.

Topping up online via your AUT Wallet

You can top up online using the AUT App or by logging into Student Hub Online.

You need to deposit money into your AUT Wallet first, and then transfer it to your internet or print account.

AUT Wallet: pay for services and top up your balance

​​​​​​Refunds if you're leaving AUT

You can request a refund by emailing for any money which you personally have topped up – you can’t be reimburshed for funds which AUT has provided (e.g. a printing allowance as part of your enrolment).

Contact ICT Service Desk

Phone: 0800 288 428

  • Monday to Friday: 8am to 10pm
  • Saturday and Sunday: 10am to 6pm

Hours may vary during semester break and Summer School.


ICT Service Desk staff are at Tech Central on each campus:

City Campus: WA4
North Campus: AL125
South Campus: MA2

Log a job

Search our IT knowledge base articles for answers, or log your request or incident via the web. You can also view your existing jobs via this tool. Use your network login and password.

Log a job with ICT

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