Frequently asked questions for current AUT students

Find out how COVID-19 is affecting the 2020 academic year and what we're doing to continue to deliver the highest quality education and student experiences. This page answers some frequently asked questions about teaching and learning for 2020.

Semester dates for 2020

The updated semester dates are as follows:

Semester 1 is extended by one week.
Semester 2 starts one week later and finishes as scheduled.

Semester 1

  • 24 February | Semester 1 commences
  • 23 March to 27 April | Mid-semester break
  • 23 to 24 April | Online learning orientation
  • 28 April | Semester 1 resumes
  • 19 June | Final day of teaching
  • 22 to 26 June | Final assessments (for those not completed in teaching time)
  • 26 June | Semester ends
  • Review and reconsideration (handback) is programme specific

Semester 2

  • 16 July | Semester 2 orientation
  • 20 July | Semester 2 commences
  • 7 to 18 September | Mid-semester break
  • 21 September | Semester 2 resumes
  • 23 October | Last day of teaching
  • 27 to 30 October | Final assessments (for those not completed in teaching time).
  • 6 November | Semester 2 ends
  • Review and reconsideration (handback) is programme specific

We are dispensing with exam weeks, by carrying out assessments during the delivery of papers, so that Semester 1 will end at the normal time. To achieve this, no additional breaks are being scheduled.

For those students who have difficulty achieving academic outcomes due to this may apply for special consideration.

As a result of COVID-19, AUT has made a couple of changes to dates for Semester 2 2020:

  • The Semester 2 offer date remains Monday 13 July 2020, however the teaching start date has changed to Monday 20 July 2020.
  • Semester 2 Orientation will take place over one day – Thursday 16 July 2020.

AUT’s Semester 2 end date remains unchanged – the last day is Friday 6 November 2020.

Continuing your studies

Visit the Uni From Your Bubble web page on the Student Digital Workspace (SDW).

You’ll find four key modules that will help you be successful in your studies online in Semester 1:

  • How to stay well and connected
  • What digital tools you need
  • How to succeed academically
  • Setting you up for day 1

Uni from your bubble

Semester 2 will begin one week later than originally planned, on Monday 20 July.

Dates for Semester 2 are as follows:

  • 16 July | Semester 2 orientation
  • 20 July | Semester 2 commences
  • 7 to 18 September | Mid-semester break
  • 21 September | Semester 2 resumes
  • 23 October | Last day of teaching
  • 27 to 30 October | Final assessments (for those not completed in teaching time)
  • 6 November | Semester 2 ends
  • Review and reconsideration (handback) is programme specific

We do not know how long the COVID-19 will impact on New Zealand. We will need to respond to whatever alert level is in place. If necessary, we will continue teaching online if face to face teaching is still not feasible.

For questions specific to postgraduate research students, visit the Student Digital Workspace (SDW).

COVID-19 information for graduate research students (SDW)

If you have any questions you can contact the Student Hub at studenthub@aut.ac.nz.

You can also find out what support is available to help you through this challenging time:

Extensions of recently lapsed scholarships will be considered on a case-by-case basis by the University Scholarships Committee or Faculty Scholarships Committee as appropriate. Students with a recently lapsed scholarship may apply for an extension and will be requested to provide details of the type of disruption to their study due to Covid-19, what steps were taken to mitigate the disruption and, where applicable, obtain a statement of support from their supervisor.

International students studying offshore

As an international student who is offshore, yes you can enrol and study part-time. Not all programmes are available to study part-time. You will need to check that your programme allows this. To do this, you can contact the Student Hub.

You’ll need to check that your programme can be delivered part-time. To do this you can contact the Student Hub.

You can apply for a refund or request that your fees be held in credit for future enrolment(s). The fee refund policy will apply so it is useful to check the dates regarding your fee refund.

Please contact the Student Hub to discuss your support options.

You can cancel your studies. This will mean that you will need to reapply if you would like to continue your studies in the future.

Please contact the Student Hub to discuss your support options.

If you intend to apply for a fee refund or request to hold your fees in credit for future enrolment(s), check the fee refund policy for dates.

If you apply to enrol in a new programme, you will need to accept your offer and pay your fees before semester starts to guarantee your place in the programme. If you can’t pay your fees in full before semester starts, contact the Student Hub.

If you’re currently enrolled and continuing in the same programme, payment of fees is due as per your invoice.

The final withdraw date for Semester 2, 2020 is 31 July 2020. If you wish to withdraw from your programme of study, please contact the Student Hub.

You may be entitled to a refund if you change your programme of study, withdraw from your programme or transfer to another institution. If you haven't paid your fees yet and need to change your application to study at AUT, you still need to withdraw from your programme as you will remain liable for your fees.

Fee refund policy

Blackboard is AUT's web-based learning environment where students can access course material, key readings, paper handbooks, announcements from lecturers, and other resources to help manage their learning throughout their study. Study Guides for each of your papers are available through Blackboard, and the guides provide information about synchronous (scheduled activities) and asynchronous (unscheduled activities). Depending on your course or paper you may be able to download and view your lecture or presentation material in your own time.

It would be good to check in with your lecturer to let them know you’re studying offshore and so the time-zone may impact any group activity required or synchronous study (scheduled activities). This way arrangements can be made so that you’re not disadvantaged.

Current students can access their timetable for each paper in Blackboard using the ‘Timetable’ button in the left-hand navigation of your My Courses view. Please note that during this time, your timetable can no longer be viewed in Student Digital Workspace or the AUT app.

Please refer to the Immigration New Zealand website for information about work and study visas in New Zealand or consult a licensed immigration advisor.

Online and on-campus learning

Learning and teaching at AUT will be online from 28 April in response to the Government’s alert levels. More details will be provided following the Government’s clarification on activities permitted under alert level 3.

This will include assessments. Papers will assess learning outcomes in a variety of ways. You should contact your faculty for the specifics of each paper.

When the alert level goes down to alert level 3 it is probable that teaching activities that require specialised facilities will be able to take place, as long as correct social distancing can be maintained and attendance is logged to ensure contract tracing should this be required.

We’re anticipating that we’ll need to teach online for some time, and this will include assessments. Papers will assess learning outcomes in a variety of ways. You should contact your faculty for the specifics of each paper.

The delivery of practical programmes is an issue that we are still looking at.  Practical assessments may occur under alert level 2. Your faculty will be in touch with you to discuss this if it applies to you.

For the rest of Semester 1, teaching will be delivered mainly online. Staff and students should continue to work and study remotely, unless your school advises that activities will be held on campus. Onsite access will only be granted to those with a critical need to be on campus.

See our frequently asked questions under alert level 2 for more information

AUT supports a 'blended learning' approach of face-to-face supported by online, as we believe this approach best suits our curriculum and learning needs of our students. We’ll be guided by the Government alert system and will provide further information when available.

Alert level 2 and what it means for your studies

New Zealand entered a phased approach to COVID-19 alert level 2 on Thursday 14 May.

To access services on campus, students will need to scan a QR code using the AUT app on entry to study spaces and Tech Central to enable contact tracing.

Teaching and Learning

Teaching will be delivered mostly online for the remainder of Semester 1. Students should continue to study remotely wherever possible, unless your school advises that activities will be held on campus. Access to campus will be tightly controlled to ensure we can meet safety and contact tracing requirements.

Accessing study and computer facilities

There will be limited access to AUT facilities under alert level 2 for students who don’t have a suitable study space or a computer or internet.

At Alert Level 2 the following will apply:

Study spaces

Study spaces are available in the libraries at City Campus (WA), North Campus (AL) and South Campus (MA). Long-stay locations are being set-up in addition to the existing three-hour timeslots (10am -1pm and 2pm – 5pm)). Capacity will increase with demand. Check available times and book via the AUT app. If you don’t have access to the AUT app, please make a manual booking by calling ICT Support on 0800 AUT ICT (0800 288 428).

Computers

Computers will be available via Tech Central at City Campus (WA), North Campus (AL) and South Campus (MA). Check available times and book via the AUT app. If you don’t have access to the AUT app, please make a manual booking by calling ICT Support on 0800 AUT ICT (0800 288 428).

Students will need to scan a QR code using the AUT app on entry to study spaces and Tech Central to enable contact tracing.

Services available to students

AUT student accommodation and the student medical centres remained operational at alert level 4 and 3. Several additional physical services are open during alert level 2.

Student Hub

The Student Hub will reopen at City Campus (WA), North Campus (AS) and South Campus (MB) on May 18. Services include academic and personal advice, financial support, wellbeing check and services for diverse communities.

Opening times are Monday to Friday 9am – 4pm

Email studenthub@aut.ac.nz or call 0800 AUT UNI.

Student Medical Centre

Face-to-face consultations will resume at the Student Medical Centre, including mental health support and counselling services, at City Campus (WB), North Campus (AX) and South Campus (MB). Check available times and book via ConnectMed.

Bookable times are Monday to Friday: City 8am - 4.30pm, North 8am – 4pm, South (nurse only) 9am – 4pm.

Library

Students are also able to continue to book study spaces on North, City and South Campuses, check available times and book via the AUT app.

Click and collect for the physical collection

This is starting at all three campus libraries from 18 May. Requests for books can be made through the website as usual. Once email confirmation has been received that your books are ready to pick up, students can book a collection time through the AUT app. Note: books must be picked up from the campus library they are shelved at - books cannot be transported between campus libraries at this time, so keep this in mind when requesting items.

Returning books

These can be returned through the external returns slot only. Please don’t bring them into the library or linger on campus after you've dropped items off. Where possible, return the books to the campus library they belong to. If you can't return them to the correct campus library, please hang on to them.

Book a study space

Students are also able to continue to book study spaces on North, City and South Campuses, check available times and book via the AUT app.

Tech Central

Tech Central is available to book using the AUT app at the City Campus (WA409A), North Campus (AL125) and South Campus (MA202/MAPODS).

Capacity is limited due to physical distancing. Only individual bookings are available, group bookings are not possible.

AUT Gym

In addition to online group fitness, AUT Gyms will reopen at City Campus (WC), North Campus (AH) and South Campus (MD) from May 18. There will be a limit on the number of members who can enter at any one time. Check available times on their website.

Food outlets

Mojo Coffee is open at City Campus (WZ) and Newsfeed (WG). AUT café at South Campus (MD) and Subway at North Campus (AH).

Childcare centres

Childcare centres are open at a limited capacity. If you have a child enrolled with an on-campus childcare centre please contact the provider to discuss your requirements.

All remaining services and facilities (including AUT shuttle buses, food and retail outlets) are currently scheduled to resume on July 13 (one-week prior to Semester 2).

AUTSA Advocacy

AUTSA Offices will reopen, in WC Building Level 2, for students present on the City Campus. The Advocacy Team will be maintaining their online presence to minimize unnecessary travel. You can send them an email. Alternatively, you can text 021 195 1178 and we'll try call you back as soon as we can.

Yes. You can access a computer, laptop or printer in Tech Central, by checking available times and book via the AUT app. You can also print remotely from their own devices. Visit the printing and copying page for more information.

Printing and copying

All bookings need to be made using the AUT Student App on your smart phone. If you don’t have a smart phone please call ICT Support on 0800 AUT ICT (0800 288 428).

When using the  app, please make sure you have updated the app to the most recent version to use the facility booking features.

To make a booking, select My AUT from the main menu, followed by Bookings. You’ll receive a confirmation email which includes a link to cancel or change your booking. Your booking will then be added to your Office 365 calendar.

When you arrive on campus, you’ll be required to check in and check out of each area by scanning a QR code using the AUT app on your smart phone.

All staff and students intending to access AUT facilities during level 2 must load the AUT app on their smartphone. A manual sign-in process will be undertaken for those without a suitable device.

To maintain physical distancing and provide for future contact tracing, no one will be allowed access without a booking.

Hand sanitiser stations will be provided in common areas and will be replenished routinely.

Cleaning will be carried out in controlled areas between uses, through a combination of self-managed disinfection of high-contact surfaces and scheduled cleaning crews.

Assessments will mainly remain online for Semester 1. Practical assessments may occur under alert level 2. Your faculty will be in touch with you to discuss this if it applies to you.

Yes, research activities are allowed to resume. Please contact your supervisor or Dean in the first instance to arrange access.

Currently, no sporting activity is available on campus. AUT Sport is currently working through what the possibilities are for the provision of sport under alert level 2.

Access to computers, internet and study spaces

AUT has surveyed students and is in the process of providing both devices and broadband access to those who need it. If you didn’t complete the survey but need help with equipment or data to study, please contact the Student Hub.

AUT has surveyed students and is in the process of providing both devices and broadband access to those who need it. If you didn’t complete the survey but need help with equipment or data to study, please contact the Student Hub.

AUT has surveyed students and is in the process of providing both devices and broadband access to those who need it. If you didn’t complete the survey but need help with equipment or data to study, please contact the Student Hub.

If you don’t have a space to study, you can pre-book a space on one of AUT’s campuses. Bookings are for individuals only; no group bookings are available.

Spaces available

  • North Campus Library (Level 1) – from 30 April
  • City Campus Library (Levels 4 and 5) – from 1 May
  • South Campus - Learning Centre (MA Building (Part)) from 28 April

How to book a space

All bookings need to be made using the official AUT App on your smart phone. If you don’t have a smart phone please call ICT Support on 0800 AUT ICT (0800 288 428).

When using the AUT app please make sure you have updated the app to the most recent version to use the facility booking features.

To make a booking in the AUT app, select My AUT from the main menu, followed by Bookings. You will get a confirmation email which includes a link to cancel or change your booking. Your booking will be added to your Office 365 calendar.

When you arrive on campus you will be required to check in and check out of each area by scanning a QR code using the AUT app on your smart phone.

All staff and students intending to access AUT facilities must load the AUT app on their smartphone. A manual sign-in process will be undertaken for those without a suitable device.

In order to maintain physical distancing and provide for future contact tracing, no one will be allowed access without a booking.

Support available for students

Yes, AUT’s student services are still operating online. Find out what support is available to help you through this challenging time. In this section of our frequently asked questions you will find what services are available to you and how you can access them.

The Student Hub is available to answer any questions you may have.

Requesting support

Keep up-to-date with the official AUT  App

We will keep you updated via email, AUT’s website and the official AUT App. Download the app here for Apple or android.

Student Medical Centre

You can arrange for a nurse or GP to call you back, to discuss your medical needs. There are phone and video consultations in place.

We’re offering flu vaccinations and prioritising students who have compromised immunity.

Phone +64 9 921 9992 (City Campus) or +64 9 921 9998 (North Campus).

You can also contact Healthline on 0800 611 116 or your local non-AUT GP.

Counselling and mental health services

You can make an appointment with an AUT counsellor to talk about your support needs. Phone +64 9 921 9292 or email counselling@aut.ac.nz

Students have access to free alternative counselling services, which are private and accessible online or over the phone. Visit www.puawaitanga.nz/aut or phone 0800 782 999.

You can also call or text 1737 for free any time of the day or night, to speak to a trained counsellor.

Information on wellbeing and self-care

We’ll keep you up to date with information and guidance on self-care, wellbeing, and how you can stay connected, via our social media channels and the AUT app. You can download the app here for Apple or android.

If you’re experiencing financial difficulty during this time, we may be able to provide you with timely financial assistance including:

  • Rent arrears payments to landlords
  • Utilities and other living expenses
  • Financial support for food and other grocery items

Complete the COVID-19 request for support form

To support your application, you’ll need to provide evidence of your current financial situation, and your application will then need to meet the eligibility criteria to be approved.

StudyLink may also be able to help with urgent or unexpected costs, including having to pay for something urgently, an unexpected bill or a personal emergency.

StudyLink website

The Employability and Careers team is running a full online service, including workshops, career counselling, employer events, and leadership speakers. Check out My CareerLab – a suite of career resources that will help make you more employable with a CV builder, interview practice, self-assessment tools, and much more. Visit Elab Online to check out what’s available and to register.

Elab Online

There is a range of online resources and support services available online to help you succeed academically including Peer Mentors. Refer to the web page below for a full overview.

Uni from your bubble – How to succeed academically

AUT has online support and information on how you can stay well and connected while studying from home.

Uni from four bubble – How to stay well and connected

If you want to contact the Student Hub, email studenthub@aut.ac.nz to talk to one of our advisors.

You can also connect with the AUT Students Association (AUTSA). Check out their Facebook page or website to see how they can help and get in contact.

AUTSA Facebook page

AUTSA website

AUT has a range of digital and collaboration tools, including Blackboard, Office 365 and Teams, and the Library website.

Uni from your bubble – what digital tools you need

No. You don't need to contact StudyLink, as any changes to teaching start dates will have no impact on your application.

Completing assessments

Existing assessments completed will be recognised towards meeting the assessment requirements of each paper.

While there will be no exam period at the end of Semester 1, there will one week when any assessments that have not been scheduled earlier will be due. There will still be some controlled assessments, which may be required to complete in a set or limited timeframe (exams and tests are controlled assessments). These assessments will not take place on campus.

All assessment tasks have been considered in the light of an online learning context, the appropriateness of the assessment type to the learning outcomes and goals of the assessment activity.

In some papers the number of assessments has been reduced and this means that some assessments now have a larger weighting. In such cases, careful consideration has been given to the student preparation (e.g. formative assessment or lecturer feedback on related student work) for that assessment, as well its purpose and place in the overall assessment programme for the paper.

Information on the revised assessment programme for your paper is provided in Blackboard/Study Guide/Handbook. This includes the type of assessment and when it is due for submission.

Assessment deadlines will be published in Blackboard/Study Guide/Handbook.  All assessment events have been reviewed, this includes the type and the due date.

We strongly recommend that students do their best to submit on time. This will be helpful in getting feedback back to you, meeting pre-requisites for the following semester, managing your study workload and preventing an assessment backlog.

If you are unable to meet an assessment deadline you can apply for Special Consideration, for extensions of five days or less the University will accept a written statement from students without the need for any further supporting documents or confirmation from a relevant professional for issues relating to COVID-19. The university will be using STC grades when a result cannot be finalised. Students can apply for Special Consideration in Blackboard.

There will be no campus-based invigilated three-hour examinations during 2020 for any papers.

Details on the types of assessment and assessment timeframes are provided in Blackboard/Study Guide/Handbook.

Students are able to apply for an extension on an assessment by submitting a Special Consideration Application. The process for submissions for Special Consideration Applications (SCA) remains the same, applications continue to be lodged through the online system in Blackboard. The SCA process should be used by students seeking additional time to complete an assessment.

AUT recognises the difficulties that students are facing under the COVID-19’s alert levels and seeks to accommodate students that need extra time.

The SCA process normally requires evidence to be provided to support a request for an extension. This requirement has been amended to accept a written statement from students without the need for any further supporting documents or confirmation from a relevant professional for issues relating to COVID-19 for an extension of five days or less.

Examples of direct or indirect impacts may include, but are not limited to:

  • Self-isolation if you and/or members of your family have contracted or come into contact with coronavirus.
  • Compassionate grounds such as carer responsibilities due to enforced school or day care closures
  • Not being able to connect online or access a computer
  • Exacerbation of existing health or mental health conditions
  • Unavoidable commitments such as increased work hours or responsibilities.
  • Financial hardship

If your circumstances don’t relate to the pandemic you can still apply for an extension through the online system in Blackboard. If you need five calendar days or less, you will not need to supply supporting evidence or a medical certificate.

Any students needing more than a five-day period will need to supply the appropriate evidence and/or confirmation from a relevant professional practitioner as per the existing SCA process.

If you fail a paper that is needed as a prerequisite for a paper and you intend to enrol in the following semester then contact your programme leader to see if a waiver of the prerequisite can be accommodated.

Students who have failed a core or compulsory paper twice or have failed more than half of the points they have enrolled in Semester 1, 2020 will be able to continue in that course of study in most circumstances. Where this is not the case the relevant examination board will be in contact with the student.

Students are encouraged to seek support as soon as possible from their lecturer or the Student Hub to support them with their studies. Health and counselling services are also available to assist students throughout their enrolment.

Most papers will be taught online in asynchronous mode, which means that you can view material and complete tasks in your own time. If your paper includes an activity that needs your online participation at a set time (synchronous mode) then this will be indicated in Blackboard/Study Guide/Handbook

Participation in scheduled learning activities (synchronous mode) is encouraged, but we recognise that the timing may not suit all students in the paper. Check Blackboard/Study Guide/Handbook for details of arrangements in papers that apply when students are not able to attend synchronous sessions.

We recognise that different arrangements may need to be put in place for different programmes and therefore a localised response is appropriate.

The status of placements will be communicated via Blackboard and will be in line with government restrictions and access to placements at the various alert levels.

Faculties are exploring ways we can conduct practical learning during the restrictions of alert levels 3 and 4. Your faculty will be in contact with you.

Grades and academic success

No. We are removing barriers to student success in the COVID-19 environment by removing the exam period, ensuring a failing grade during the affected period doesn’t count towards a student’s GPA, reducing the overall number of assessments and simplifying the process for students to get additional time for assessments.

Read more about how we are removing barriers to academic success

Usual Academic Progress regulations will be suspended, so no student will be excluded from progressing if their academic performance is impaired during the period impacted by COVID-19.

No supporting documentation is required for any student seeking additional time because of mild or moderate impaired performance.

Any failing grades in Semester 1 due to the upheaval caused by COVID-19 will not count towards your GPA.

You can call the Student Hub on 0800 288 864 or email studenthub@aut.ac.nz. A Student Hub Advisor can assist you with completing this application and ensure your faculty is notified.

Graduation

AUT has made the decision to cancel the 2020 Winter Graduation ceremonies, as a result of COVID-19 social distancing requirements.

In a few weeks, students we’ve identified as being possibly eligible to graduate in July will receive further communication about arrangements for awarding their qualification.

Your qualification will be awarded and digital credentials will be made available along with an opportunity to take part in a future ceremony.

AUT made the decision to cancel the Graduation ceremonies planned for July 2020, as a result of COVID-19 social distancing requirements.

This decision wasn’t made lightly. However, AUT has a duty of care and responsibility to ensure the health of our students, and their friends and family are protected.

Your qualification will be awarded and digital credentials will be made available along with an opportunity to take part in a future ceremony.

At this stage, it’s too early to tell. AUT will be taking direction from the New Zealand Government for when the COVID-19 alert levels are reduced. We will keep you updated as soon as new information comes to hand.

You can contact one of our Student Hub Advisors via email studenthub@aut.ac.nz if you have any questions.

Student accommodation

Yes. AUT residential villages are open and health and safety measures are in place. Students who had chosen to leave their student village over lockdown are now able to return in alert level 2.

AUT is adhering to the guidelines from the Government. Below are the health and safety measures that AUT has put in place within the student villages:

  • Students will be required to scan in and out of the student village by QR code, to enable us to undertake contact tracing if necessary.
  • For the first two weeks, guests won’t be permitted access into the student villages.
  • There’s a 10 people max limit in apartments and common spaces, and two people max per bedroom - as per government guidelines.
  • One-metre social distancing is required.
  • Communal laundries, kitchen, and elevators will be operating on a two-person limit.
  • Residential Assistants will continue to carry out wellbeing check-ins once a fortnight as done this was carried out prior to lockdown.
  • Flat inspections will be continued as normal, every other week.
  • Flu vaccinations and Health and Counselling services are available free of charge.
  • House keeping will continue their additional cleaning of high touch points in your student village, as they have been operating under alert levels 4 and 3.
  • Hand sanitiser stations are set up outside the lift on every floor, and at all entry and exit points.
  • Perspex screens will remain up at Reception, and there is clear one-metre distancing tape on the floor outside of reception and staff offices.

Yes. Whether you chose to remain on-site in accommodation with us during this lockdown, or temporarily move home, your fees remain unchanged.

However, if you chose to move home during the lockdown period, you’ll qualify for a $60 per week utilities credit.

This will apply until you’re able to move back into your village and will be backdated from Friday 27 March.

Yes – as you’re contracted, you’ll need to continue to pay accommodation fees enabling AUT to continue to reserve your room.

However, as you’ve moved home, you’ll qualify for a $60 per week utilities credit for the period New Zealand was in alert levels 3 and 4.

If you’re unable to do pay your fees due to COVID-19, you can apply for the Student Hardship Fund through the COVID-19 Support Form.

We’ve established a financial assistance fund to temporarily aid those who are experiencing financial difficulties in paying their university accommodation fees due to COVID-19.

You can apply through the COVID-19 Support Form.

If you’ve used all other avenues of support (StudyLink, WINZ, Unemployment Benefits etc), you can apply for financial assistance fund for some temporary relief.

You can apply by filling out the COVID-19 Support Form or contacting the Student Hub.

Yes – if you decide to withdraw from accommodation due to the COVID-19 situation, we’ll allow you to withdraw from your contract. As per your residential contract, you must give three weeks’ notice to fully vacate your room and with the following conditions;

  • Your room will need to be vacated within 10 days of the country moving into an alert level that allows fair and safe movement.
  • Your room is left empty and clean – normal charges will apply for rooms left at an unsatisfactory level of cleanliness.

Notice to vacate must be linked to the COVID-19 situation and must be received by 30 April 2020.

Please send your notice requesting to terminate your contract to residential.services@aut.ac.nz.

Yes – we will refund your accommodation fees from your date of departure.

Please contact studyabroad@aut.ac.nz for assistance.

Accommodation withdrawal/still enrolled

Scholarship credit may be held by Accommodation Services pending a decision by the student to return to the apartments in Semester 2.

If a student isn’t returning/doesn’t return, then the remainder of the scholarship funding will be returned to the Scholarships Office, who will arrange alternative installment payment(s) to the student during 2020. Funding will not be carried forward to 2021.

Students withdrawing from study

If you're withdrawing from study and want to apply for a scholarship credit, you can email your request to scholars@aut.ac.nz. Please include why you've decided not to complete your year within the revised semester programme.

Where a student has received a scholarship from an external party, other than an AUT scholarship (eg a Keir Trust Regional Study Award) and they choose not to return to accommodation, then the Scholarships Office will request instructions from the scholarship funder.

Student FAQs

Contact us

If you have more questions about our approach to teaching and learning, get in touch with our Student Hub team.