Frequently asked questions for current AUT students

Find out how COVID-19 is affecting the 2020 academic year and what we're doing to continue to deliver the highest quality education and student experiences. This page answers some frequently asked questions about teaching and learning for 2020.

Semester dates for 2020


Semester 2 starts one week later and finishes as scheduled.

Semester 1

  • 19 June | Final day of teaching
  • 22 to 26 June | Final assessments (for those not completed in teaching time)
  • 26 June | Semester ends
  • Review and reconsideration (handback) is programme specific

Semester 2

  • 16 July | Semester 2 orientation
  • 20 July | Semester 2 commences
  • 7 to 18 September | Mid-semester break
  • 21 September | Semester 2 resumes
  • 23 October | Last day of teaching
  • 27 to 30 October | Final assessments (for those not completed in teaching time).
  • 6 November | Semester 2 ends
  • Review and reconsideration (handback) is programme specific

As a result of COVID-19, AUT has made a couple of changes to dates for Semester 2 2020:

  • The Semester 2 offer date remains Monday 13 July 2020, however the teaching start date has changed to Monday 20 July 2020.
  • Semester 2 Orientation will take place over one day – Thursday 16 July 2020.

AUT’s Semester 2 end date remains unchanged – the last day is Friday 6 November 2020.

No. You don't need to contact StudyLink, as any changes to teaching start dates will have no impact on your StudyLink contract. AUT will ensure StudyLink is aware of the change of dates.

Continuing your studies

Semester 2 will begin one week later than originally planned, on Monday 20 July.

Dates for Semester 2 are as follows:

  • 16 July | Semester 2 orientation
  • 20 July | Semester 2 commences
  • 7 to 18 September | Mid-semester break
  • 21 September | Semester 2 resumes
  • 23 October | Last day of teaching
  • 27 to 30 October | Final assessments (for those not completed in teaching time)
  • 6 November | Semester 2 ends
  • Review and reconsideration (handback) is programme specific

For questions specific to postgraduate research students, visit the Student Hub Online.

COVID-19 information for graduate research students

If you have any questions you can contact the Student Hub at studenthub@aut.ac.nz.

You can also find out what support is available to help you through this challenging time:

Extensions of recently lapsed scholarships will be considered on a case-by-case basis by the University Scholarships Committee or Faculty Scholarships Committee as appropriate. Students with a recently lapsed scholarship may apply for an extension and will be requested to provide details of the type of disruption to their study due to Covid-19, what steps were taken to mitigate the disruption and, where applicable, obtain a statement of support from their supervisor.

AUT supports a 'blended learning' approach of face-to-face supported by online, as we believe this approach best suits our curriculum and learning needs of our students. We’ll be guided by the Government alert system and will provide further information when available.

International students studying offshore

As an international student who is offshore, yes you can enrol and study part-time. Not all programmes are available to study part-time. You will need to check that your programme allows this. To do this, visit this page.

You’ll need to check that your programme can be delivered part-time. To do this you can contact the Student Hub.

You can apply for a refund or request that your fees be held in credit for future enrolment(s). The fee refund policy will apply so it is useful to check the dates regarding your fee refund.

Please contact the Student Hub to discuss your support options.

If you apply to enrol in a new programme, you will need to accept your offer and pay your fees before semester starts to guarantee your place in the programme. If you can’t pay your fees in full before semester starts, contact the Student Hub.

If you’re currently enrolled and continuing in the same programme, payment of fees is due as per your invoice.

The final withdraw date for Semester 2, 2020 is 31 July 2020. If you wish to withdraw from your programme of study, please contact the Student Hub.

You may be entitled to a refund if you change your programme of study, withdraw from your programme or transfer to another institution. If you haven't paid your fees yet and need to change your application to study at AUT, you still need to withdraw from your programme as you will remain liable for your fees.

Fee refund policy

Current students can access their timetable for each paper in Blackboard using the ‘Timetable’ button in the left-hand navigation of your My Courses view. Please note that during this time, your timetable can no longer be viewed in Student Hub Online or the AUT app.

Please refer to the Immigration New Zealand website for information about work and study visas in New Zealand or consult a licensed immigration advisor.

Alert level 1 and what it means for your studies

Yes, students are welcome to come on to campus during alert level 1.

From Monday 15 June, restrictions on visiting and studying campus will be relaxed. There will be increased operating hours and services available through the Library, Tech One and Student Services.

Contact tracing remains important in alert level 1. Please download and use the government COVID-19 tracking app and use this app when entering campus. Please note that this app only requires users to check-in, not check-out.

Remember to stay away from campus if you’re feeling unwell, and to practice good hand hygiene, cough and sneeze etiquette.

You can access public spaces on each campus will be open from Monday 15 June. Please be patient as different buildings are brought back into use.

Teaching and Learning

Teaching will be delivered mostly online for the remainder of Semester 1, unless your school advises that activities will be held on campus. Students are welcome to study on campus without the need to pre-book.

Services available to students

Student Hub

The Student Hubs on all three campuses are open. Services include academic and personal advice, financial support, wellbeing check and services for diverse communities.

Opening times are:

  • Monday to Friday 9am – 5pm (on campus)
  • Monday to Friday 8am - 5pm (phone and email)

Email studenthub@aut.ac.nz or call 0800 AUT UNI.

Student Medical Centre

Face-to-face consultations will resume at the Student Medical Centre, including mental health support and counselling services, at City Campus (WB), North Campus (AX) and South Campus (MB). Check available times and book via ConnectMed.

Bookable times are Monday to Friday: City 8am - 4.30pm, North 8am – 4pm, South (nurse only) 9am – 4pm.

Library

Students can come onto campus to use all library and computer services such as printers etc.

The three libraries will be open from 9am to 5pm until Sunday 14 June.

From Monday 15 June, the opening hours for all libraries will be:

  • Monday to Friday: 8am to 10pm
  • Saturday and Sunday: 10am to 6pm

Study rooms in the Library are available for booking.

Click and collect will be available until Sunday 14 June.From Monday 15 June, all collections will be available as usual, and books can be returned inside and outside the Library.

Tech Central

Tech Central is available at the City Campus (WA409A), North Campus (AL125) and South Campus (MA202/MAPODS). Please be aware that space is on a first-come, first-served basis.

AUT Gym

In addition to online group fitness, AUT Gyms are now open and will be returning to their usual opening hours.

Food outlets

Mojo Coffee is open at City Campus (WZ) and Newsfeed (WG) and Subway at North Campus (AH).

Childcare centres

Childcare centres are open at a limited capacity. If you have a child enrolled with an on-campus childcare centre please contact the provider to discuss your requirements.

All remaining services and facilities (including AUT shuttle buses, food and retail outlets) are currently scheduled to resume on July 13 (one-week prior to Semester 2).

AUTSA Advocacy

AUTSA Offices will reopen, in WC Building Level 2, for students present on the City Campus. The Advocacy Team will be maintaining their online presence to minimize unnecessary travel. You can send them an email. Alternatively, you can text 021 195 1178 and we'll try call you back as soon as we can.

Yes. You can access a computer, laptop or printer in Tech Central. You can also print remotely from their own devices. Visit the printing and copying page for more information.

Printing and copying

Hand sanitiser stations will be provided in common areas and will be replenished routinely.

Cleaning will be carried out in controlled areas between uses, through a combination of self-managed disinfection of high-contact surfaces and scheduled cleaning crews.

Teaching will be delivered mostly online for the remainder of Semester 1, unless your school advises that activities will be held on campus. Students are welcome to study on campus without the need to pre-book.

Access to Adobe Creative Cloud will remain until 6 July. After that date, the licensing reverts to pre-COVID model meaning most students will lose access.

Creative Cloud is available remotely at the moment and will cease to be available remotely when we revert the computers back to normal.

In addition to online group fitness, AUT Gyms are now open and will be returning to their usual opening hours.

Yes, you can come onto campus to use all library and computer services such as printers etc.

Library

The three libraries will be open from 9am to 5pm until Sunday 14 June.

From Monday 15 June, the opening hours for all libraries will be:

  • Monday to Friday: 8am to 10pm
  • Saturday and Sunday: 10am to 6pm

Study rooms in the Library are available for booking.

Click and collect will be available until Sunday 14 June. From Monday 15 June, all collections will be available as usual, and books can be returned inside and outside the Library.

Tech Central

Tech Central is available at the City Campus (WA409A), North Campus (AL125) and South Campus (MA202/MAPODS). Please be aware that space is on a first-come, first-served basis.

During alert level 1, the central postgraduate study rooms (WU415/WU416, AL210 and MA206) are accessible with swipe card from 6am to 10pm, seven days a week.

Student Hub

The Student Hubs on all three campuses are open. Services include academic and personal advice, financial support, wellbeing check and services for diverse communities.

From Monday 15 June, opening times are:

  • Monday to Friday 9am to 5pm (on campus)
  • Monday to Friday 8am to 5pm (phone)

Email studenthub@aut.ac.nz or call 0800 AUT UNI.

Student Medical Centre

Face-to-face consultations will resume at the Student Medical Centre, including mental health support and counselling services, at City Campus (WB), North Campus (AX) and South Campus (MB). Check available times and book via ConnectMed.

Bookable times are Monday to Friday: City 8am - 4.30pm, North 8am – 4pm, South (nurse only) 9am – 4pm.

Food outlets

Mojo Coffee is open at City Campus (WZ) and Newsfeed (WG) and Subway at North Campus (AH).

Childcare centres

Childcare centres are open at a limited capacity. If you have a child enrolled with an on-campus childcare centre, please contact the provider to discuss your requirements.

AUTSA Advocacy

AUTSA Offices will reopen, in WC Building Level 2, for students present on the City Campus. The Advocacy Team will be maintaining their online presence to minimise unnecessary travel. You can send them an email. Alternatively, you can text 021 195 1178 and we'll try call you back as soon as we can.

Please follow these golden rules when on campus:

  • Stay home if you’re sick;
  • Regularly wash, dry and sanitise your hands;
  • Maintain good cough and sneeze etiquette; and
  • Make sure you tag into the campus using the government’s NZ COVID Tracer app or keep a personal log of where you’ve been in case you need to contact trace.

Hand sanitiser stations will remain available on campus. Our usual cleaning regime will make sure communal surfaces and items are cleaned between users.

Contact tracing remains important in alert level 1. Please download and use the government COVID-19 tracking app and use this app when entering campus. Please note that this app only requires users to check-in, not check-out.

No, the shuttle buses won’t resume their regular timetable until Semester 2 2020.

Yes, all staff and students will need to pay for parking.  A reminder not to park in spaces that have been allocated and paid for by others.

Casual parking fees are:

  • WO Wilson carpark (City Campus) – Early Bird $20/day; $12/hour or $42/day.
  • Pay and Display (North & South campuses) - $7.50/day or $3/hour.

AUT will ensure these facilities are managed in an equitable way.

Now there are no restrictions on social distancing, AUT is excited to announce that the 2020 Winter Graduation ceremonies will now take place in person, in Auckland, late August 2020. From Monday 15 June, we will be in contact with students we’ve identified as being possibly eligible to graduate, to give them further information about arrangements including dates and venue for awarding their qualification and celebrating their achievements.

When AUT announced in April that the 2020 Winter Graduation ceremonies were cancelled, we were in alert level 4 which significantly impacted AUT teaching and semester one dates meaning the originally planned dates for Graduation were no longer achievable. Therefore, AUT made the decision to cancel the Winter Graduation ceremonies, as AUT has a duty of care and responsibility to ensure the health of our students, and their friends and family are protected. It also appeared at that time, we would remain in alert level 2 for a prolonged period.

Access to computers, internet and study spaces

AUT has surveyed students and is in the process of providing both devices and broadband access to those who need it. If you didn’t complete the survey but need help with equipment or data to study, please contact the Student Hub.

If you or your group don’t have a space to study, you can use a space on one of AUT’s campuses.

Support available for students

Yes, AUT’s student services are operating both on-campus and online. Find out what support is available to help you through this challenging time. In this section of our frequently asked questions you will find what services are available to you and how you can access them.

The Student Hub is available to answer any questions you may have.

Requesting support

Keep up-to-date with the official AUT  App

We will keep you updated via email, AUT’s website and the official AUT App. Download the app here for Apple or android.

Student Medical Centre

You can arrange for a nurse or GP to call you back, to discuss your medical needs. There are phone and video consultations in place.

We’re offering flu vaccinations and prioritising students who have compromised immunity. Health students who go on placement will receive a free vaccine. All other students will be required to pay:

  • Domestic students $15
  • International students $30

Phone +64 9 921 9992 (City Campus) or +64 9 921 9998 (North Campus).

You can also contact Healthline on 0800 611 116 or your local non-AUT GP.

Counselling and mental health services

You can make an appointment with an AUT counsellor to talk about your support needs. Phone +64 9 921 9292 or email counselling@aut.ac.nz

Students have access to free alternative counselling services, which are private and accessible online or over the phone. Visit www.puawaitanga.nz/aut or phone 0800 782 999.

You can also call or text 1737 for free any time of the day or night, to speak to a trained counsellor.

Information on wellbeing and self-care

We’ll keep you up to date with information and guidance on self-care, wellbeing, and how you can stay connected, via our social media channels and the AUT app. You can download the app here for Apple or android.

If you’re experiencing financial difficulty during this time, we may be able to provide you with timely financial assistance including:

  • Rent arrears payments to landlords
  • Utilities and other living expenses
  • Financial support for food and other grocery items

Complete the COVID-19 request for support form

To support your application, you’ll need to provide evidence of your current financial situation, and your application will then need to meet the eligibility criteria to be approved.

StudyLink may also be able to help with urgent or unexpected costs, including having to pay for something urgently, an unexpected bill or a personal emergency.

StudyLink website

The Employability and Careers team is running a full online service, including workshops, career counselling, employer events, and leadership speakers. Check out My CareerLab – a suite of career resources that will help make you more employable with a CV builder, interview practice, self-assessment tools, and much more. Visit Elab Online to check out what’s available and to register.

Elab Online

There is a range of online resources and support services available online to help you succeed academically including Peer Mentors.

You can access our two resources:

AUT has online support and information on how you can stay well and connected while studying from home.

Uni from four bubble – How to stay well and connected

If you want to contact the Student Hub, email studenthub@aut.ac.nz to talk to one of our advisors.

You can also connect with the AUT Students Association (AUTSA). Check out their Facebook page or website to see how they can help and get in contact.

AUTSA Facebook page

AUTSA website

AUT has a range of digital and collaboration tools, including Blackboard, Office 365 and Teams, and the Library website.

Uni from your bubble – what digital tools you need

No. You don't need to contact StudyLink, as any changes to teaching start dates will have no impact on your StudyLink contract. AUT will ensure StudyLink is aware of the change of dates.

Completing assessments

Existing assessments completed will be recognised towards meeting the assessment requirements of each paper.

While there will be no exam period at the end of Semester 1, there will one week when any assessments that have not been scheduled earlier will be due. There will still be some controlled assessments, which may be required to complete in a set or limited timeframe (exams and tests are controlled assessments). These assessments will not take place on campus.

All assessment tasks have been considered in the light of an online learning context, the appropriateness of the assessment type to the learning outcomes and goals of the assessment activity.

In some papers the number of assessments has been reduced and this means that some assessments now have a larger weighting. In such cases, careful consideration has been given to the student preparation (e.g. formative assessment or lecturer feedback on related student work) for that assessment, as well its purpose and place in the overall assessment programme for the paper.

Information on the revised assessment programme for your paper is provided in Blackboard/Study Guide/Handbook. This includes the type of assessment and when it is due for submission.

Assessment deadlines will be published in Blackboard/Study Guide/Handbook.  All assessment events have been reviewed, this includes the type and the due date.

We strongly recommend that students do their best to submit on time. This will be helpful in getting feedback back to you, meeting pre-requisites for the following semester, managing your study workload and preventing an assessment backlog.

If you are unable to meet an assessment deadline you can apply for Special Consideration, for extensions of five days or less the University will accept a written statement from students without the need for any further supporting documents or confirmation from a relevant professional for issues relating to COVID-19. The university will be using STC grades when a result cannot be finalised. Students can apply for Special Consideration in Blackboard.

There will be no campus-based invigilated three-hour examinations during 2020 for any papers.

Details on the types of assessment and assessment timeframes are provided in Blackboard/Study Guide/Handbook.

Students are able to apply for an extension on an assessment by submitting a Special Consideration Application. The process for submissions for Special Consideration Applications (SCA) remains the same, applications continue to be lodged through the online system in Blackboard. The SCA process should be used by students seeking additional time to complete an assessment.

AUT recognises the difficulties that students are facing under the COVID-19’s alert levels and seeks to accommodate students that need extra time.

The SCA process normally requires evidence to be provided to support a request for an extension. This requirement has been amended to accept a written statement from students without the need for any further supporting documents or confirmation from a relevant professional for issues relating to COVID-19 for an extension of five days or less.

Examples of direct or indirect impacts may include, but are not limited to:

  • Self-isolation if you and/or members of your family have contracted or come into contact with coronavirus.
  • Compassionate grounds such as carer responsibilities due to enforced school or day care closures
  • Not being able to connect online or access a computer
  • Exacerbation of existing health or mental health conditions
  • Unavoidable commitments such as increased work hours or responsibilities.
  • Financial hardship

If your circumstances don’t relate to the pandemic you can still apply for an extension through the online system in Blackboard. If you need five calendar days or less, you will not need to supply supporting evidence or a medical certificate.

Any students needing more than a five-day period will need to supply the appropriate evidence and/or confirmation from a relevant professional practitioner as per the existing SCA process.

If you fail a paper that is needed as a prerequisite for a paper and you intend to enrol in the following semester then contact your programme leader to see if a waiver of the prerequisite can be accommodated.

Students who have failed a core or compulsory paper twice or have failed more than half of the points they have enrolled in Semester 1, 2020 will be able to continue in that course of study in most circumstances. Where this is not the case the relevant examination board will be in contact with the student.

Students are encouraged to seek support as soon as possible from their lecturer or the Student Hub to support them with their studies. Health and counselling services are also available to assist students throughout their enrolment.

Most papers will be taught online in asynchronous mode, which means that you can view material and complete tasks in your own time. If your paper includes an activity that needs your online participation at a set time (synchronous mode) then this will be indicated in Blackboard/Study Guide/Handbook

Participation in scheduled learning activities (synchronous mode) is encouraged, but we recognise that the timing may not suit all students in the paper. Check Blackboard/Study Guide/Handbook for details of arrangements in papers that apply when students are not able to attend synchronous sessions.

We recognise that different arrangements may need to be put in place for different programmes and therefore a localised response is appropriate.

The status of placements will be communicated via Blackboard and will be in line with government restrictions and access to placements at the various alert levels.

Grades and academic success

Provisional paper grades will be released in July 2020, and you’ll have an opportunity to submit communications to Exam Board for consideration before final results are released. Specific dates differ across each faculty which are detailed below.

Business Economics and Law

Programme(s)

Marks available on Arion

Review and reconsideration

Exam Board

Business Undergraduate ( S1)

Monday 6 July

By Thursday 9 July

Monday 13 July

Business Postgraduate Research (S1)

Monday 6 July

By Thursday 9 July

Monday 13 July

Law Undergraduate (S1)

Wednesday 15 July

By Friday 17 July

Friday 24 July

Law Postgraduate Research (S1)

Wednesday 8 July

By Thursday 9 July

Friday 24 July

Business Postgraduate Professional Masters (V1)

Wednesday 8 July

By Thursday 9 July

Thursday 23 July

MBA (T3)

Tuesday 14 July

By Friday 17 July

Thursday 23 July

Health and Environmental Sciences

  • Provisional results (paper grades) published for students: 5pm on 1 July 2020
  • Deadline for students wishing to submit communication to Examination Board: 1pm 6 July 2020
  • Examination Board meeting dates 7-9 July 2020
  • Examination Board results finalised by 5pm 10 July 2020

Culture and Society and Te Ara Poutama

  • Provisional results (paper grades) published for students: 6 June 2020
  • Exam Board meetings – undergrad 8-10 July, and postgraduate on   13 July
  • Final results released from Friday 10 July

Design and Creative Technologies

Exam Boards for DCT will be held between 13-16 July.
  • School of Art and Design – 16 July
  • School of Communication Studies – 16 July
  • School of Engineering, Computer and Mathematical Sciences – 13 to 15 July
  • School of Future Environments – 13 July
  • All postgraduate programmes – 14 July

Provisional results are made available before each exam board so students will be able to view them from 10 July. Final results will be available generally 48 hours after the respective exam board.

No. We are removing barriers to student success in the COVID-19 environment by removing the exam period, ensuring a failing grade during the affected period doesn’t count towards a student’s GPA, reducing the overall number of assessments and simplifying the process for students to get additional time for assessments.

Read more about how we are removing barriers to academic success

Usual Academic Progress regulations will be suspended, so no student will be excluded from progressing if their academic performance is impaired during the period impacted by COVID-19.

No supporting documentation is required for any student seeking additional time because of mild or moderate impaired performance.

Any failing grades in Semester 1 due to the upheaval caused by COVID-19 will not count towards your GPA.

You can call the Student Hub on 0800 288 864 or email studenthub@aut.ac.nz. A Student Hub Advisor can assist you with completing this application and ensure your faculty is notified.

Student accommodation

Yes. AUT residential villages are open and health and safety measures are in place. Students who had chosen to leave their student village over lockdown are now able to return.

AUT is adhering to the guidelines from the Government. Below are the health and safety measures that AUT has put in place within the student villages:

  • Students will be required to scan in and out of the student village by QR code, to enable us to undertake contact tracing if necessary.
  • For the first two weeks, guests won’t be permitted access into the student villages.
  • There’s a 10 people max limit in apartments and common spaces, and two people max per bedroom - as per government guidelines.
  • One-metre social distancing is required.
  • Communal laundries, kitchen, and elevators will be operating on a two-person limit.
  • Residential Assistants will continue to carry out wellbeing check-ins once a fortnight as done this was carried out prior to lockdown.
  • Flat inspections will be continued as normal, every other week.
  • Flu vaccinations and Health and Counselling services are available free of charge.
  • House keeping will continue their additional cleaning of high touch points in your student village, as they have been operating under alert levels 4 and 3.
  • Hand sanitiser stations are set up outside the lift on every floor, and at all entry and exit points.
  • Perspex screens will remain up at reception, and there is clear one-metre distancing tape on the floor outside of reception and staff offices.

Yes – as you’re contracted, you’ll need to continue to pay accommodation fees enabling AUT to continue to reserve your room.

However, as you’ve moved home, you’ll qualify for a $60 per week utilities credit for the period New Zealand was in alert levels 3 and 4.

If you’re unable to do pay your fees due to COVID-19, you can apply for the Student Hardship Fund through the COVID-19 Support Form.

We’ve established a financial assistance fund to temporarily aid those who are experiencing financial difficulties in paying their university accommodation fees due to COVID-19.

You can apply through the COVID-19 Support Form.

If you’ve used all other avenues of support (StudyLink, WINZ, Unemployment Benefits etc), you can apply for financial assistance fund for some temporary relief.

You can apply by filling out the COVID-19 Support Form or contacting the Student Hub.

Yes – we will refund your accommodation fees from your date of departure.

Please contact studyabroad@aut.ac.nz for assistance.

Accommodation withdrawal/still enrolled

Scholarship credit may be held by Accommodation Services pending a decision by the student to return to the apartments in Semester 2.

If a student isn’t returning/doesn’t return, then the remainder of the scholarship funding will be returned to the Scholarships Office, who will arrange alternative installment payment(s) to the student during 2020. Funding will not be carried forward to 2021.

Students withdrawing from study

If you're withdrawing from study and want to apply for a scholarship credit, you can email your request to scholars@aut.ac.nz. Please include why you've decided not to complete your year within the revised semester programme.

Where a student has received a scholarship from an external party, other than an AUT scholarship (eg a Keir Trust Regional Study Award) and they choose not to return to accommodation, then the Scholarships Office will request instructions from the scholarship funder.

Student FAQs

Contact us

If you have more questions about our approach to teaching and learning, get in touch with our Student Hub team.

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