Code of Practice for the Pastoral Care of Domestic and International Tertiary Students

Under the Education Act 1989, the Ministry of Education has released two Codes of Practice legislative frameworks that ensure a consistent approach to the welfare, safety and wellbeing, and pastoral care for domestic and international students.

The Code of Practice for the Pastoral Care of International Students was released in 2016 and amended in 2019. An interim Code of Practice for Domestic Students was released in 2020 with the view that a permanent Code will be established in 2021. Both codes contain ten outcomes relating to pastoral care as listed below.

Domestic

The Code contains ten outcomes relating to pastoral care:

  1. A safe and supportive learning environment
  2. Assistance for students to meet their basic needs
  3. Physical and mental health of students
  4. Progress and personal development of students
  5. Inclusive learning environment
  6. Student voice
  7. A positive and supportive environment in student accommodation
  8. A supportive residential community
  9. Accommodation plan, administration, and operation policies
  10. Building facilities and services

International

The Code contains ten outcomes relating to pastoral care:

  1. Marketing and promotion
  2. Managing and monitoring agents
  3. Offer, enrolment, contract, and insurance
  4. Immigration matters
  5. Orientation
  6. Safety and wellbeing
  7. Student support, advice, and services
  8. Managing withdrawal and closure
  9. Dealing with grievances
  10. Compliance with international students’ Contract Dispute Resolution Scheme

AUT’s mission is to create great graduates. To achieve this, the University creates exceptional learning experiences and dedicates specialist support for students to develop personally, socially, and culturally throughout their time at AUT.

AUT’s student services focus on student safety, health, and wellness, which is consistent with the University’s values of tika, pono and aroha (integrity, respect and compassion). The extensive pastoral support provided is complemented by a community-based residential experience within the on-campus student accommodation and an extensive employability programme that’s accessible to all students.

AUT is committed to undertaking a self-review and continuous improvement throughout the year to adhere to the requirements of both the Codes of Practice for the Pastoral Care of Domestic and International Tertiary Students.

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