Our services (Counselling and Mental Health)

AUT offers free counselling services and mental health support to all students based in New Zealand. Sessions are confidential and delivered by professional counsellors and mental health advisors. You can make an appointment with an AUT counsellor or mental health advisors to talk about your support needs. Phone +64 9 921 9292 or email

You can also call or text 1737 for free any time of the day or night, to speak to a trained counsellor.

What is counselling?

Counselling is a process of privately talking through anything that is concerning you. Counsellors provide a practical and solution-focused counselling approach to student concerns.

You can talk about a range of issues, whether they are personal, study-related or in other areas of your life. This includes:

  • ​​Relationships
  • Difficulty with strong moods (like depression, anxiety, stress, loss, and grief)
  • Behaviours that cause problems (like addictions, irregular eating or sleeping)
  • Identity
  • Concerns about personal safety
  • Life events that impact on your wellbeing.

What is mental health support?

If you are concerned about your mental health, support is available with a mental health advisor. They offer practical advice and if you need other services, they can liaise with them to meet your needs. Students can refer themselves; a formal mental health diagnosis is not necessary to access this service. ​

If your situation involves a mental health crisis:

  • ​​Phone 0800 800 717 (Community Mental Health Urgent Response Team)
  • Phone 111 (Police, Ambulance)

Videos and resources about anxiety, stress and wellbeing

In these videos, AUT counsellors discuss how you can maintain your wellbeing when balancing study and life demands. Hear about how stress and anxiety affect us, and what strategies you can use to manage these emotions.

Contact us

Counselling and Mental Health
Phone: +64 9 921 9292

City Campus: Level 2, WB Building
North Campus: Level 2, AS building
South Campus: MB107b

Lifeline 24 Hour Support: 0800 543 354
Central Auckland Crisis Team: 0800 800 717

Feedback or questions
Email the manager directly if you have feedback, complaints, compliments,  questions or ideas:

Applying for special consideration

If your ability to attempt or prepare for an assessment is affected by circumstances beyond your control, you may be able to apply for special consideration.

The Student Hub, Counselling and Mental Health team and Student Medical Centre can complete the Impairment Report required for some students.

Special consideration: why, when and how to apply

After hours mental health support

  • ​​Central Auckland Crisis Team: 0800 800 717
  • North Shore Crisis Team: 09 487 1414
  • South Auckland Crisis Team: 0800 775 222
  • West Auckland Crisis Team: 09 822 8500
  • Lifeline- 24 hour telephone counselling service: 09 522 2999 or 0800 543 354​
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