Our services (Counselling and Mental Health)

AUT offers free counselling services and mental health support to all students based in New Zealand. Sessions are confidential and delivered by professional counsellors. You can make an appointment with an AUT counsellor to talk about your support needs. Phone +64 9 921 9292 or email counselling@aut.ac.nz

You can also call or text 1737 for free any time of the day or night, to speak to a trained counsellor.

What is counselling?

Counselling is a process of privately talking through anything that is concerning you. Counsellors provide a practical and solution-focused counselling approach to student concerns.

You can talk about a range of issues, whether they are personal, study-related or in other areas of your life. This includes:

  • ​​Relationships
  • Difficulty with strong moods (like depression, anxiety, stress, loss, and grief)
  • Behaviours that cause problems (like addictions, irregular eating or sleeping)
  • Identity
  • Concerns about personal safety
  • Life events that impact on your wellbeing.

What is mental health support?

If you are concerned about your mental health, support is available with a mental health advisor. They offer practical advice and if you need other services, they can liaise with them to meet your needs. Students can refer themselves; a formal mental health diagnosis is not necessary to access this service. ​

If your situation involves a mental health crisis:

  • ​​Phone 0800 800 717 (Community Mental Health Urgent Response Team)
  • Phone 111 (Police, Ambulance)

​Help for anxiety, depression, stress and wellbeing

​Feeling anxious, stressed, or depressed is not uncommon and many people experience one or all of these intensely during their lifetime.


Anxiety is when we feel that our worry, nervousness, or fear is interfering with our ability to keep up with our usual daily activities.


Depression is more than a passing feeling of sadness or feeling low. A low mood and loss of interest in your usual daily activities, which lasts for many days or weeks, could be depression.


Stress is something we need a little of to motivate us to do the things in our day that need to be done. However, too much stress can cause problems with our ability to cope with everyday activities and can affect our psychological and physical health.​

Student FAQs

Contact us

Counselling and Mental Health
+64 9 921 9292

City Campus: Level 2, WB Building
North Campus: AX Building
South Campus: MB107b

Lifeline 24 Hour Support: 0800 543 354
Central Auckland Crisis Team: 0800 800 717

Applying for special consideration

If your ability to attempt or prepare for an assessment is affected by circumstances beyond your control, you may be able to apply for special consideration.

The Student Hub, Counselling and Mental Health team and Student Medical Centre can complete the Impairment Report required for some students.

Special consideration: why, when and how to apply

After hours mental health support

  • ​​Central Auckland Crisis Team: 0800 800 717
  • North Shore Crisis Team: 09 487 1414
  • South Auckland Crisis Team: 0800 775 222
  • West Auckland Crisis Team: 09 822 8500
  • Lifeline- 24 hour telephone counselling service: 09 522 2999 or 0800 543 354​
Website search