Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021

Under the Education and Training Act 2020, the Ministry of Education has released the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. The new Code, in place from 1 January 2022, combines the existing 2020 Interim Domestic Code and 2019 International Code. The new Code sets clear expectations for learner safety and wellbeing in tertiary education and has 24 outcomes. Twelve of those outcomes are relevant to universities. Outcomes 1-7 apply to all tertiary learners (students) and Outcomes 8-12 apply to international learners (students).

All tertiary learners (domestic and international)

  1. A learner wellbeing and safety system
  2. Learner voice
  3. Safe, inclusive, supportive and accessible physical and digital learning environments
  4. Learners are safe and well
  5. A positive, supportive and inclusive environment in student accommodation
  6. Accommodation, administrative practices and contracts
  7. Student accommodation facilities and services

International tertiary learners

  1. Responding to the distinct wellbeing and safety needs of international tertiary learners
  2. Prospective international tertiary learners are well informed
  3. Offer, enrolment, contracts, insurance and visa
  4. International learners receive appropriate orientations, information and advice
  5. Safety and appropriate supervision of international tertiary learners.

See our information guide for more details

AUT’s mission is to create great graduates. To achieve this, the University creates exceptional learning experiences and dedicates specialist support for students to develop personally, socially, and culturally throughout their time at AUT.

AUT’s student services focus on student safety, health, and wellness, which is consistent with the University’s values of tika, pono and aroha (integrity, respect and compassion). The extensive pastoral support provided is complemented by a community-based residential experience within the on-campus student accommodation and an extensive employability programme that’s accessible to all students.

The AUT Code Governance Group

The AUT Code Governance Group formed in 2020 continues to meet monthly and provides formal oversight of the AUT’s quality assurance of the Code, its Principles, and Outcomes.  Membership includes representation from the student body - AUTSA, Faculties, Student Services and other AUT nominated representatives.

The Code of Practice 2021 lists outcomes and processes that the University must have in place to fulfil the requirements of the Code. Every year, a review of the Code is coordinated by the Assurance Manager of Code for Pastoral Care that asks staff representatives from across the University for evidence that these processes are in place.

Share your feedback

Let us know if you have feedback on how AUT is delivering to the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.

Share your feedback

Domestic student complaints

Tertiary Education Learner Dispute Resolution is a free service to help domestic learners and providers resolve contractual and financial disputes that arise from 1 January 2022. It offers:

  • Talk – Meet – Resolve: an established consensus-based process where people work together to reach agreement
  • Listen – Decide: an adjudication process where our independent decision maker listens to the parties and decides the outcome.

Tertiary education dispute resolution

International student complaints

iStudents Complaints is an independent dispute resolution scheme established by the New Zealand Government. It helps international students resolve disputes between students and their education provider.

It is important that you have raised any complaint with AUT using the student feedback form on this page before engaging iStudent.

istudent complaints

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