Medical centre policies

alert level faqs

Student medical services at AUT maintain the following policies around privacy, repeat prescriptions, lab results and complaints.

​Repeat prescriptions

​Most people will need to see a doctor for a repeat prescription, but if you have a stable condition and are on regular medication, we may be able to give you a repeat without a medical consultation. See our receptionist for help.

​You can:

  • ​Usually collect your repeat prescription the day after you request it
  • Ask us to text you when it is ready
  • Ask us to fax your prescription to your pharmacy (they may charge a fee).

Laboratory results

​Your doctor or nurse will talk to you about how you will get your lab results. A nurse will text or phone you if they need to talk to you about your results.

You can contact us for your results if you have any questions. You may be able to get your results by phone. For some results, we may ask you to come in to see us.

Privacy and confidentiality

​We value the confidentiality of your health information. We act in accordance with medical and nursing ethics of confidentiality, and the provisions of the Privacy Act 1993 and the Health Information Privacy Code 1994. Check our health information privacy statement in our waiting area, or ask our reception if you have any questions.

Accreditation and membership

Our Student Medical Centre is a member of Auckland PHO (Primary Health Organisation) and is accredited by the Royal New Zealand College of General Practitioners.​

Contact us

Student Medical Centre
+64 9 921 9992 or 09 921 9998


  • City Campus:  WB129
  • North Campus: AX (AUT Health) building, 3 Akoranga Drive
  • South Campus: MB109 (Nurse only – 9am to 4pm, Monday to Friday)


Find information about AUT’s response to Coronavirus on the AUT website.

Coronavirus update


If you have questions, you can submit them using our form.

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